Naam Marshall Email & Phone Number

Melbourne, Victoria, Australia

- Innovative Communication Solution: Conceptualised and developed a comprehensive platform to address communication challenges within the company. Designed and built a functional demo, collaborating with People & Culture, Finance, and Communications & Events teams to roll out the platform company-wide, significantly enhancing internal communication.

Melbourne, Victoria, Australia

- Develop IT solutions- Enhance systems- Write and maintain custom scripts / routines.- Investigate and use new technologies where relevant- Liaise with users, vendors and other IT personnel to implement technical designs and for problem resolution- Implement technical solutions and new security tools- Monitor security systems and report any unusual.

Melbourne, Australia

• Analysed social media and website visitor data to plan digital marketing campaigns, including web, SEO/SEM, email, social media and display advertising.
• Designed, built and maintained the social media presence.
• Collaborated with marketing teams to create landing pages and optimise user experience.
• Created a wide range of graphics and layouts for all media and websites.

Bangkok Metropolitan Area, Thailand

• Optimised working processes to increase service performance and implemented a market leading customer experience strategy. Communicated with international business partners to setup procedures and work schedules within.
• Reduced and controlled expenses through data analysis and optimising on-site work processes.
• Designed a data storage system and analysed the fertility data to align egg donors, intended mother/ surrogate mother fertility timetable together to optimise all appointments and calendar requirements.

Bangkok Metropolitan Area, Thailand

• Improved recruitment efficiency from 10 surrogate mothers a month to more than 100 people a month.
• Created a market leading customer experience process and marketing plan through data insights and analysis.
• Liaised with embassy and government departments, setup market leading procedures to get all relevant legal documentation. We had the quickest post support process for surrogacy in Thailand. Maximised efficiency of.
• Optimised clinic processes to ensure high service performance.

Bangkok Metropolitan Area, Thailand

• Developed and implemented user experience strategy.
• Designed services based on data insights.
• Increased profit by 47% by setting up a new inventory system, accounting system, data storage system.
• Analysed collected data for marketing and strategy planning.
• Designed and implemented corporate strategy that provided long term competitive advantage.
• Identified managerial problems and investigated ways to resolve them.

Prachuap Khiri Khan, Thailand

• Achieved the 2nd highest seller in Pranbury, Thailand in less than 1 year after joining Agoda.
• Created data collection and storage processes to maintain resort inventory, equipment and customer details.
• Analysed collected data for marketing and strategy planning.
• Designed customer experience, brand guidelines, media and resort logo and created the resort's website with HTML.
• Managed all escalated customer queries and complaints and solved urgent problems.

Bangkok Metropolitan Area, Thailand

• Increased revenue by 40% by analysing the collected data and applying it to drive customer satisfaction improvements and create promotions and new services.
• Designed services and customer experience strategy which got adopted to all branches.
• Managed all escalated customer queries and complaints and solved urgent problems.

Graduate Certificate, Data Science, Hd 85.25%

Bachelor Of Science - Bs, Clinical Laboratory Science/Medical Technology/Technologist