Naam Marshall Email & Phone Number

Melbourne, Victoria, Australia

- Innovative Communication Solution: Conceptualised and developed a comprehensive platform to address communication challenges within the company. Designed and built a functional demo, collaborating with People & Culture, Finance, and Communications & Events teams to roll out the platform company-wide, significantly enhancing internal communication efficiency.- Data-Driven Optimisation: Created advanced data dashboards and provided consultancy on work process optimisation. Assisted various directorates in the company to streamline their operations, resulting in faster and more efficient workflows.- Technological Problem-Solving: Identified and analysed organisational challenges, leveraging technology to implement tailored solutions for each team. Successfully addressed key operational issues, improving overall team performance and productivity.- Cost-Saving Initiatives: Conducted a thorough investigation of company resources, devising strategies to optimise their use. Implemented measures that significantly reduced operational costs, driving substantial financial savings for the company.- Systems Implementation and Training: implemented the booking and survey systems, significantly improving our operational efficiency. Conducted numerous SharePoint training sessions and became the go-to specialist for any SharePoint-related issues- Database and BI Specialisation: Up-skilled as a database administrator, particularly with PostgreSQL to support projects like ARENA, SPARK, and R2R ACM. Developed crucial data dashboards for The CEO and assisting Industry Workforce Development with their dashboards as the only Power BI specialist in the company. I have also helped with the data architecture of the ACM database. This involved analysing and documenting its workflow and purpose of functions and materialised views.

Melbourne, Victoria, Australia

- Develop IT solutions- Enhance systems- Write and maintain custom scripts / routines.- Investigate and use new technologies where relevant- Liaise with users, vendors and other IT personnel to implement technical designs and for problem resolution- Implement technical solutions and new security tools- Monitor security systems and report any unusual behaviour- Install, configure, test and maintain operating systems, application software and system management tools- Manage and monitor all installed platforms and applications- Provide user and system support to staff- Develop user guides, system documentation and other written technical material(s).

Melbourne, Australia

• Analysed social media and website visitor data to plan digital marketing campaigns, including web, SEO/SEM, email, social media and display advertising.• Designed, built and maintained the social media presence.• Collaborated with marketing teams to create landing pages and optimise user experience.• Created a wide range of graphics and layouts for all media and websites.

Bangkok Metropolitan Area, Thailand

• Optimised working processes to increase service performance and implemented a market leading customer experience strategy. Communicated with international business partners to setup procedures and work schedules within tight time frames.• Reduced and controlled expenses through data analysis and optimising on-site work processes. • Designed a data storage system and analysed the fertility data to align egg donors, intended mother/ surrogate mother fertility timetable together to optimise all appointments and calendar requirements.

Bangkok Metropolitan Area, Thailand

• Improved recruitment efficiency from 10 surrogate mothers a month to more than 100 people a month.• Created a market leading customer experience process and marketing plan through data insights and analysis.• Liaised with embassy and government departments, setup market leading procedures to get all relevant legal documentation. We had the quickest post support process for surrogacy in Thailand. Maximised efficiency of administrative processes and data storage more effectively.• Optimised clinic processes to ensure high service performance.

Bangkok Metropolitan Area, Thailand

• Developed and implemented user experience strategy.• Designed services based on data insights.• Increased profit by 47% by setting up a new inventory system, accounting system, data storage system.• Analysed collected data for marketing and strategy planning.• Designed and implemented corporate strategy that provided long term competitive advantage.• Identified managerial problems and investigated ways to resolve them.

Prachuap Khiri Khan, Thailand

• Achieved the 2nd highest seller in Pranbury, Thailand in less than 1 year after joining Agoda.• Created data collection and storage processes to maintain resort inventory, equipment and customer details.• Analysed collected data for marketing and strategy planning.• Designed customer experience, brand guidelines, media and resort logo and created the resort's website with HTML.• Managed all escalated customer queries and complaints and solved urgent problems.

Bangkok Metropolitan Area, Thailand

• Increased revenue by 40% by analysing the collected data and applying it to drive customer satisfaction improvements and create promotions and new services.• Designed services and customer experience strategy which got adopted to all branches.• Managed all escalated customer queries and complaints and solved urgent problems.

Graduate Certificate, Data Science, Hd 85.25%

Bachelor Of Science - Bs, Clinical Laboratory Science/Medical Technology/Technologist