Responsible for providing technical assistance to Customer Success Managers and help them overcome technical barriers that customers might experience as they deploy and use our products• You will report to a Technical Support Manager• The Designated Service Manager (DSM) has the skills of a highly hardworking, experienced professional with a full understanding of industry practices and company policies and procedures and resolves a wide range of issues in imaginative as well as practical ways• These issues often include product bugs, DNS issues, network configurations problems, and assistance with sophisticated product configurations, performance tuning and optimization, troubleshooting delivery/connectivity issues and training the customer on unfamiliar features• Provides Jumpstart services• Provides Implementation advising and assistance• Provide Proactive Product Assistance• Provides Integration and Change Management assistance• Provides assistance with Deployment Readiness and Planning• Provides Migration and Upgrade Assistance• Provides Solution Audits and Tune-Ups• Provides Health Check and Progress Reviews• Provides Best Practice consultation• Provides Incident Management and Escalation Support• Provides full-onboarding program for new customer helpdesks and IT teams• Provides customized configuration support• Promotes and solicits ideas within project team(s)• Receives minimal supervision• Receives no instruction on routine work and general instruction on new assignments

Initially cofounded in 2007Concept was reignited in February 2020Officially formed as a non profit in October of 2020 helping as a technical kickstarter to small businesses, individuals, and non profits with overcoming technical challenges

Web design, maintenance, hosting

February '22 - Nominated for Innovation Team & MVP Recognititions

Supporting, troubleshooting, debugging and administrating email security appliances

Assist data back up and recovery to ensure Sarbanes–Oxley complianceAct as hands & feet for data center hardware, rebooting and verifying server information as needed for remote assistanceCommunicate information effectively and in a timely manner as situations require.

Jewelry Consultant (02/2017 - 01/2019) Collin Creek MallAssist with finding the right purchase for the customerAssist with store opening/closingMaintain the store appearance by restocking and cleaning the casesOffice Manager (02/2017 - 4/2017) Willowbend MallProcess the receiving and sending of items for repair and keep detailed recordsJewelry Consultant (01/2017 - 04/2017) Willowbend MallAssist with finding the right purchase for the customerAssist with store opening/closingMaintain the store appearance by restocking and cleaning the casesSeasonal Cashier (11/2016 - 01/2017) Willowbend MallHandling diamond bond verificationCleaning of the company approved items for customersProcess purchase transactionsAssist with item pickup after repair or spa treatments

Handle sales of seasonal items and assist with annual inventory.

-Consulting Position-Assisted with website maintenance, web presence, and poster creation for this companyCreated a contact list for owner to communicate with participants and notifications for upcoming eventsAssist with maintaining the communicationsDesign poster publications for distribution locally and online

Contacted to handle multiple levels of IT work around the area. Set up hardware and educate customers Clarify any questions they may have about their new machinesRepair and trouble shoot issues as requested

Assisted with fiber optic network as the hands on technician in the field.Provided escorts for clients technicians.Assisted with correcting schematics when the is a conflict in documentationUtilized a Viavi MTS-6000A V2 JDSU to test connectivity for troubleshooting and verifying new fiber paths were complete.

Troubleshooting and repairing technological conflicts for clients as situations are encounteredBroke down and set up new stores POS and other technologiesComplete cutovers for various random businesses

Contracted to CUNA MutualApply user provisioning attributes to allow access and applications to be available to users as appropriate to their job needs.Order Verizon lines and update accounts as needed for user job function-Allegis Group affiliate

Contracted to HPAnswer questions and demonstrate product features for users unfamiliar with the products.Travel from site to site to ensure products appear in the best state for public demonstration.-Allegis Group affiliate

Handle break/fix situations as they aroseVerify assets for auditsShip outdated/broken beyond repair hardware to leasing companyLocate and document status is surplusManaged the printer project by organizing locations, what assists were in which location, what was highest priority to be replaced and worked around user needs to mitigate impact to clientDeploy hardware to replace or add to users current set up as authorizedHad a 95% SLA meeting on my tasks assignedMultitasking was a huge portion of this position.-Contract position w/ John Deere-

Educate users on the programs, operating systems, and hardware of their machines.Document all asset status changes and modifications. Assist tier 2 with the occasional task.Work with coworkers to ensure a steady flow of work is completed.AV equipment testing and documentation of hardware malfunction-Contract position w/ John Deere-

Assist in helping provide clarification of the English language and colloquial usage of words and jargon to help student feel more capable of communicating in the social environment.

Processing quotes, updating pricing, and identifying information for individual branches.

-Multiple positions-Started out as a entertainment author in Sep 2011. In April 2012 took on editing for the company. In May was approached to partial owner and become the team lead for the gaming portion. As of June 2012, I am now also in charge of communicating and hiring all new authors, pod casters, and video bloggers.

Training to function as both IT helpdesk and software support

Short term contractTemporary position to verify merging information to avoid potential duplicatesCompleted a 4 day project expected to need 10 people in 3 days with only 3 other technicians.Worked profusely with Sharepoint during this project

Answered inbound calls about Cobra insurance and HRA/FSA claimsMade reinstatements by fax, mail, and via phone callsAnswered questions about Cobra continuation coverage & about Flexible Spending Accounts (FSA) claims.Had a 92% confidence rating each month I worked. Only negative review ever provided was a complaint against the company, not my handling of the issueCompleted company's required HIPAA certification

Contracted to Iowa Health systemsOrganized and planned out schedules to deploy and replace machines in an actively used environment. Determined programs necessary for quick deployment and minimal disruption of hospital staff. Assisted with deployment of machines until an injury sustained caused me to be unable to walk which was necessary for the job.Worked as a technology replacement contractor for a local hospital. It was a great position but due to injury I had to leave my position and find something that would give me time to heal and hopefully recover from a potentially disabling disorder.-Contract position-

Worked two positions simultaneously for the department.Redesign, build, and implement a new website design for the departmentI worked as basic office staff and website assistance towards the end of my time with this department due to medical reasons.

Worked two positions for the department simultaneously• Managed, maintained, and organized tasks while keeping the inventory database updated with item locations

• Started as a company computer technician• Managed all mail, payments, accounts• Processed legal paperwork for car sales and loans• Assisted with out of state purchases and title processing • Stayed with employer until office closed

-Contract position- (3 different companies)Managed inbound and outbound mail, updated data and policy cancellations in regards to open mortgage accounts, processed inter-company documentation for various companies, and onoccasion redirected calls

Worked four separate positions simultaneously for the same department.• Managed, maintained, and organized tasks while keeping the inventory database updated with item locations• Assisted with training new employees for all positions within the department experienced in• Assisted with scheduling and filing of paperwork for new hires• Updated staff and faculty accounts through Microsoft’s network through Active Directory• Assisted in writing the student employee job descriptions and policies book

Worked four separate positions simultaneously for the same department.• Assessed and worked on current tasks based on priority of completion needed• Troubleshooting, installation, & administration skills with Windows XP, Vista, 7, Mac OS 9 and 10.1 & 10.2• Worked with fellow student employees and supervisors to identifying trends in the network and systems we managed• Addressed software issues that staff and faculty encountered, ranging from routine problems to complex global network problems• Assisted with asset review and identify potentially missing assets in inventory after our asset tracking applications server crashed.

Worked four separate positions simultaneously for the same department.Work on current tasks based on priority.Maintain computer labs and troubleshoot issues as they arrived.Address printer issues such as toner low, paper jams, and computer unable to connectAssisted students with basic application education to allow them to complete their homeworkResponsible for filing reports if assets are lost/stolen

Pose in same position for extended periods of time to allow at students to learn the human form

Ran main reception area as well as check out.Complete transactions, layaways, and returns for customersTake down drawers at the end of the eveningMaintained the area and watched for illegal activity.

Handled reformatting of publications of obituariesAssisted with creating the Sunday sales add

Maintained filesGreeted patientsMade copies of medical records for insurance companiesArranged appointmentsSent notifications of test resultsFollowed HIPAA regulations as by law

Handled monetary transactions for purchaseAssisted special needs customers with carrying or provided special needs satisfaction of customersAssisted with investigation of theft by employeeHelped maintain cleanliness of prep areasOpened and closed as requested by managers

Trained the employees and staff in the new item system as well as ran the till for customers during the morning shift.

Worked at multiple different businesses under this company assisting in updating their systems to a different system set up by this company and managing their inventory to make sure it was up to speed.

Received the only 100% rating for cleanliness and following of food handling policies of the store for the time I was with the companyFollowed procedures and prepared food prior to order for quicker processing of customer requestsPrepped bread for baking both standard and custom orders