Moss IT support specialists are responsible for supporting various customer and network issues, which include:● Provide first-level support to users experiencing technical issues with their computers, software, and other IT equipment. Diagnose and troubleshoot hardware and software problems in person, over the phone, or via remote access tools.● Provisioning users' computers, phones, and tablets, including loading a new operating system (Windows 10/11, iOS) on the appropriate devices. Install necessary software and ensure devices are properly secured. ● Help manage user accounts and permissions, including creating new accounts, resetting passwords, and ensuring appropriate access controls. Maintain Active Directory or similar directory services.● Assist in monitoring and maintaining network infrastructure, including routers, switches, and wireless access points. Troubleshoot network connectivity issues.● Troubleshoot application and security issues, maintaining system stability and user access controls.● Maintain accurate IT support request and resolution records using a ticketing system. Document common problems and solutions for future reference.

I have the chance to work in a fast-paced environment as a pharmacy technician at Kroger. I'm in charge of entering patient medical information, dispensing medications in accordance with a doctor's instructions, maintaining client health records, and handing out prescriptions. I pay close attention to every little detail as it has a huge impact people's health and wellbeing and concentrate on keeping the pharmacy and its equipment organized and maintained. I've learned how to multitask I also oversee prescription drug recalls and regularly rotate stock to protect the client's safety. I developed excellent technical, time-management, and communication skills while working in this employment.

I have a good understanding of interpersonal skills because I work as a customer service representative. I know how to complete tasks and meet the demands of clients expeditiously. The timely and effective resolution of any significant issues that could arise with the customers' accounts is another duty I have—managing a large volume of phone calls and developing good relationships with customers through interactive communication.