Nabamitha Das Email & Phone Number

 Coordinates customer service. Provides information on the unit's policies, products and equipment and makes recommendations based on customer requirements. Ensures prompt response and efficient use of unit's resources.  Coordinates and tracks the purchase of parts. Arranges for the return of defective equipment and ensures that proper credits are received.  Maintains computerized information systems and participates in their development to improve efficiency within the unit. Arranges for the installation, maintenance and repair of equipment. Carries out routine preventative maintenance. Contacts appropriate companies for estimates of repair costs. Ensures renewal of maintenance contracts with external suppliers and arranges for new contracts. Ensure collection of payments, TDS and "C FORMS". Arrange training for the engineering team, whenever, required. Promote sale of essential spares, post warranty, including maintenance contract. Ensure the customers take AMC with us after the guarantee period. Monitor the commissioning team at sites. Monitor the engineering team for timely submission of queries, drawings etc Organize, distributes and verifies the work of service engineers. Supporting the service team in attaining sales targets. Send spare quotation, Proforma Invoice and ensures renewal of maintenance contracts with exist customer and arranges for new contracts. Order booking to till dispatch, work like invoice generation, Transport, waybill and payment follow up. Maintain payment details of customer’s invoices, repairs and maintenance contracts.  Monitors accounting statements and follows up for the same with account department. Attending Customer call regarding service issue And follow up for the payment. Manage sales force for checking the attendance of the service engineer, entering the product details, machine details etc.

Bangalore

 Coordinates customer service. Provides information on the unit's policies, products and equipment and makes recommendations based on customer requirements. Ensures prompt response and efficient use of unit's resources.  Coordinates and tracks the purchase of parts. Arranges for the return of defective equipment and ensures that proper credits are received.  Maintains computerized information systems and participates in their development to improve efficiency within the unit. Arranges for the installation, maintenance and repair of equipment. Carries out routine preventative maintenance. Contacts appropriate companies for estimates of repair costs. Ensures renewal of maintenance contracts with external suppliers and arranges for new contracts. Ensure collection of payments, TDS and "C FORMS". Arrange training for the engineering team, whenever, required. Promote sale of essential spares, post warranty, including maintenance contract. Ensure the customers take AMC with us after the guarantee period. Monitor the commissioning team at sites. Monitor the engineering team for timely submission of queries, drawings etc Organize, distributes and verifies the work of service engineers. Supporting the service team in attaining sales targets. Send spare quotation, Proforma Invoice and ensures renewal of maintenance contracts with exist customer and arranges for new contracts. Order booking to till dispatch, work like invoice generation, Transport, waybill and payment follow up. Maintain payment details of customer’s invoices, repairs and maintenance contracts.  Monitors accounting statements and follows up for the same with account department. Attending Customer call regarding service issue And follow up for the payment. Manage sales force for checking the attendance of the service engineer, entering the product details, machine details etc.

Bangalore

 In charge of all front desk operations. Handling Calls & Transferring Calls to the concerned department. Making calls to the National &International Agents/Dealers on behalf of marketing. Collecting the Feedback from the customers at National & International Zone. Maintaining the records of the Existing & New Dealers. Handling Courier incoming / outgoing & coordinate courier agencies and supplying the communication letters to the concerned departments. Deals with all the enquiries in a professional and courteous manner, in person, on the telephone or via e-mail. Maintain the general filing system & file all correspondence. Greet, assist and/or direct customers, visitors. Perform other related duties as required.

Bangalore

 Joining formalities of the new employees. Maintaining attendance register. Handling Calls & Transferring Calls Maintaining of punching reports of all the employees (Biometric). Updating of leave records. Handling Courier incoming / outgoing & coordinate courier agencies and supplying the communication letters to the concerned departments. Maintaining attendance register. Handling Calls & Transferring Calls Maintaining of punching reports of all the employees (Biometric). Updating of leave records. Handling Courier incoming / outgoing & coordinate courier agencies and supplying the communication letters to the concerned departments.