Nabarun Roy Email and Phone Number

A techno-commercial leader > over 15 years of experience > adept at identifying improvement opportunities > developing strategies > engaging with C-suite, customers, partners > leading cross-functional teams > and consistently delivering significant business outcomes. Specialized in optimizing cost, improving operational efficiency, and enhancing customer experience, while simplifying lives and driving growth strategies.Having global exposure collaborating with corporates and customers in the US, Middle East, Africa, Canada, Singapore, Maldives and India. Creative, analytical, self-starting, and leadership attributes have enabled to build Centers of Excellence (CoEs) and practice functions within organizations. Experienced in defining OKRs/KPIs, driving organizational effectiveness, fostering innovation, and promoting a culture of change.Delivered successful results through Business/Digital/Agile Transformation, Hyper-automation/Business Process Automation, Product Development & Mgmt., Enterprise Architecture, Program & Project Mgmt., PMO, Strategic Planning, Change Mgmt., Business Excellence (continuous improvement, performance & control), Management System Standards (TL 9000, ISO 14001 & ISO 27001), Business Operations, Service Delivery & Assurance.Achieving significant cost savings through intelligent automation & technology solutions (Business Process Management, Robotic Process Automation (RPA), AI/ML and Business Intelligence). Strategic planning, management consulting, and effective team building and leadership have driven business value.Digitalized and improved NPI, P2P, R2R, F&A (AP/AR), HR, D2D, Q2C, T2R process life cycles. Expert in Design Thinking, UI/UX, OSS/BSS design/deployment, software development life cycle (SDLC) - agile/waterfall, business process framework (eTOM), process design (BPMN) & documentation, business analysis, data analysis, performance measurement, web technologies & services (API), databases, DevOps, and Cloud services (AWS). Tools proficiency - JIRA, Confluence, Visio, Aris, MS Project, MS Office Suite, MS SharePoint, Power Apps, Power Automate and Power BI. Hands-on implementation experience of large scale in-house/COTS apps - Salesforce CRM, CCaaS, HRMS, Odoo, Siebel, BMC Remedy, ServiceNow, Jira & Confluence, etc.Holding global certifications - Design Thinking Practitioner, Leading SAFe 6.0 Agilist, Scrum Master, Product Owner, Lean Six Sigma Black & Green Belt, TOGAF 9.2, eTOM, RPA (Automation Anywhere), PMP, PRINCE2 Practitioner, ITIL V4, Casewise Process Modeling, TL 9000, ISO 14001, and ISO 27001.