Responsibilities:• Collaborating with vendors on the deployment and maintenance & upgradation of network technologies.• Testing exchange and connectivity of internet or data between computers, switches, Installing, configuring, and updating network software, as well as maintaining hardware and network devices.• Testing network protocols and ensuring stable and secure connectivity.• Keeping abreast of developments in networks, infrastructure, and technologies.• Design and install well-functioning computers network, connections and cabling etc.• Performs troubleshooting to systems failures and identify bottlenecks to ensure long term efficiency of network.• Inspect LAN, WAN (Wi-Fi) & Radio infrastructure and fix minors or major’s errors/bugs.• Provide technical directions to co-workers on computer and network usage and offer comprehensive advice and instructions.• Troubleshooting, resetting & configurations of IP phones.• Getting counseling to students regarding the issues of IT related.• Dealing with UPS vendors and handling onsite issues of UPS / We connect the UPS to the network and monitor it through the console.• Handling the WLC of Cisco, Ruckus & H3C.• Giving special network support to the security department regarding IPTV or CCTV• Troubleshooting of core switch when a network problem strikes.• Establishing coordination with ISP either fiber or Ethernet to ensure strong connectivity.• Handling emails & queries of students as soon as possible resolved this issue along with AD password issues.• I am troubleshooting issues with the NGFW (Next-Generation Firewall).

Responsibility:• Installation, configuration and administration of IBM BPM, IBM BAW.• Installation, configuration and administration of IBM WAS Network Deployment.• Application deployment on IBM WAS and IBM BAW.• Upgrade IBM WAS to the latest version.• Troubleshooting and fixation of reported issues.• Create Non-Production and Production environments.• Vulnerability fixation.

Responsibility:• Design New Vlan or IP pool and configured all switches.• Strong hands-on working knowledge of TCP/IP networks.• Experienced in customer care working with CRM systems.• Designing, implementing, and maintaining computer networks for an organization.• Troubleshooting network issues and providing technical support to users.• Monitoring network performance and security to ensure optimal operation.• Installing and updating network software and hardware as needed.• Developing and implementing network policies and procedures to ensure compliance with security standards and regulations.• Providing training and guidance to end-users on network-related topics and best practices.

Responsibility:• Respond to customer inquiries via phone, email, and ticketing system.• L1 & L2 Support troubleshoot technical issues related to hardware, software, and Network connectivity for an end-user.• Provide remote technical support to customers.• Escalate complex technical issues to higher-level support teams.• Document all customer interactions in the helpdesk software.• Collaborate with other departments to resolve technical issues and improve Processes.• Knowledge of windows system Administrations like Active Directory and Group Policy.• Backup and maintain server linux command line.