Nabeel Bashir Email & Phone Number

Islamabad, Pk

Islāmābād, Pakistan

Islamabad

Islamabad, Pakistan

• Serving as a technical escalation point for S&P Global products, working directly with international clients to resolve challenging tier II technical issues.• Analyze patterns of client issues and help to design long-term solutions.• Help improve and refine the support processes and tools.• Write and maintain technical product documentation.• Identify opportunities to better empower Tier 1 support through training and tools to resolve member issues as quickly as possible.• Collaborate with other Engineers who may need assistance working a case; utilize my area of expertise to help them in order to most quickly facilitate solutions for the Clients.

Rawalpindi, Pakistan

• Serve as a bridge between MTBC’s various departments and their clients.• Provide technical support to the doctors and their office staff over the phone, emails and other mediums.• Coordinate with the IT team to ensure that the issues are reported I proper way along with keeping the client in loop via phone/email/messages.• Provide Demo/Training to the clients on how to use MTBC website and applications.• Generate cases for each call and ensure that everything is properly documented.• Help clients with their billing issues and coordinate with the billing team to ensure everything is taken care in timely manner.

Pakistan

(The company is a high profile IT solutions and Service provider in the field of Hospitality, Telco and Non Telco Domains.)• Training the agents and preparing/giving presentations for new solutions and documenting the problems. • Organizing the team for a given project including continuous monitor on my team’s call taking, emails and issues related to support. Also observing and gather information related to support and help the team achieve the targets.• Coordinating with our Customers through phone and emails.• Reviewing all products status and using all health monitoring tools to its full extent and propose enhancements to the Vertical manager. • Maintaining records related to support issues and problems and ensuring that all open issues are addressed in a given time frame achieving the highest standards. Also providing a support bridge between level 1, level 2 and level 3 supports.• Finding and solving issues that affect the quality of our Business Center Solutions which includes identifying/diagnosing/troubleshooting the machines that are installed in the Business Center.

Bachelor’S Degree, Business/Commerce, General

Associate’S Degree, Mechanical Engineering

High School, Pre-Engineering, A