Nabeel Ejaz Pmp- Acp - Itil - Ssyb Email & Phone Number

Islamabad, Pk

Islamabad, Islāmābād, Pakistan

• Managed a PKR 250+ Million portfolio for nationwide Managed Services.• Led Pre-Sales efforts, ensuring alignment with client needs and business goals.• Collaborated with senior management to assess performance and drive improvements.• Executed staffing and budget plans in line with business forecasts.• Analyzed quarterly financials to optimize business operations.• Developed and delivered proposals and presentations for internal and external stakeholders.• Recommended and implemented strategies to maximize revenue.• Established and enforced operational standards, policies, and procedures.• Provided leadership to enhance team productivity and morale.• Innovated new service offerings to meet sales revenue objectives.• Consolidated vendors and renegotiated contracts to reduce costs.

Islamabad

• Maintain a database of project.• Managing relations and negotiations.• Innovative development of opportunities.• Effectively communicate with all departments to resolve customer issues.• Responsible for developing, updating and understanding Plan for customer and team so the stakeholders can map out its customers history and help determine their future.• To assist with the preparation of plans and ensure that these are fully adhered to.• To effectively solve problems and manage risk to ensure achievement of targets.• Prepare and provide reports and analysis as required.• Responsible to implement all SOP’s and recommend actions as and when required.• Effectively deal with job stress in order to handle queries professionally & satisfy customer.• To ensure effective utilization of all kind of resources and to promote a strong cooperative relationship with clients.• Conducts required inspections, training and develop continuous improvement process for the department.• Negotiations on technical terms with operations perspective.• Managing volatile or inbound/outbound projects or activities.• Shall work on value adds to keep up the services level and customer satisfaction.• Manage engineers to maintain and increase customer satisfaction by providing high quality service.• Manage and coordinates Supervisors, Coordinators and field engineers for all Customer Service functions.• Hold regular internal departmental meetings to review performance and manage expectation.• Timely arrangement of documents required to raise the invoices as per Agreement.• To achieve the desired SLT’s and compliance required of Projects as per agreement.• Regular, weekly and monthly sharing of standardized reports about progress with the customers.• Indulge with gross root performing level to achieve quality standards.• Good Verbal & Oral Communication Skills, must have proactive and constructive attitude.• Teamwork and Leadership capabilities.

Islamabad, Islāmābād, Pakistan

Islamabad

• Supervision of Services Team.• Services improvements steps / procedures implementation in view of KPIs.• Data Centers Team Services Management 24x7x365.• Coordination and communication with the Principals.• Using Tool Microsoft Dynamics AX through ERP for services management, project purchase Requisition and Sale orders.• Improvement training programs of overall team.• Services Mapping for improvement of services.• Service Level Agreements Costing.• Payments Follow-up with clients. • Service Level Agreements Expense Monitoring and Control.• Clientele Dealing and Management.• Spares Management for SLA, monitoring and usage control / projection of spares for SLA.• Root Cause Analysis Reports.• Liaise with other parts of the organization to help them achieve their targets and to seek their support in achieving the operations team’s targets.• Operational risk assessments, process safety reviews and incident investigations.• Operations input to projects, including readiness reviews.• Emergency response support team member and stand in for the Operations & Improvements Manager as required.• Co-ordinates and plans resource requirements, recruits and develops staff. Provides competence assurance for the tasks undertaken, is responsible for team performance and improvement as required.• Achieve the contractual KPI agreed between Interactive and customers.• Administrator/Owner of Service Management module in Microsoft dynamics AX ERP.

Islamabad

• To carry out regular CRM audits by ensuring effective CRM administration/ control are in place.• To follow up the complaints forwarded to Technical/IT teams and other backend support teams.• Permanently. Suggesting solution in order to ensure that the complaint is resolved.• The roll out plan for development and deployment for upgraded version of CRM.• To achieve KPIs of CRM Help-desk Team in lines with SQS and delivering CRM training to all • Internal customer as and when required.• Identify the need for new development.• Audit of CRM activities, analysis on activity trend, keeping a vigilant eye to provide better value added solutions to front end team, identifying abnormalities for further action. • Giving On job training to new inductions in the team.• Detailed analysis of Customer Care activities.• CMS roll out at Ufone franchise & providing backend operational support.• CRM application roll out at Ufone franchise & providing all backend operational support.• Administration of CRM (CAReS).• Coordination with finance department regarding posting of customer’s payments/ adjustments.• CRM User profile management, Creation and Revoking of User Rights, Audit of User rights on monthly basis.• Performing TNA of the team members and suggesting the same to Line Manager and helping them in grooming technical as well as interpersonal skills to build a better support unit & improved quality of resolutions. Motivating team to share their thoughts and ideas for process improvement, teamwork & team performance.

Master Of Business Administration (Mba), Accounting And Finance

Activities and Societies: Organized Job Fair, Organized Marketing Gala.MBA Finance

Bachelor Of Commerce (B.Com.), Accounting And Finance, B

Activities and Societies: commerce, banking and finance