Nabeel Khalid Email & Phone Number

Lahore, Pk

United States

Controlling all the operations.Overseeing day-to-day operations, ensuring efficient resource allocation and timely task completion.Developing and implementing strategies to mitigate risks and optimize project outcomes.

Lahore District, Punjab, Pakistan

1. Escalating customer feedback as required. 2. Resolving customer inquiries and issues to ensure strong customer satisfaction.3. Handling inbound calls and emails in a professional manner.

Lahore, Punjab, Pakistan

1. Successfully resolved 500+ customer equipment and software issues, leading to improved satisfaction and efficiency.2. Implemented KPIs, resulting in a 25% increase in productivity and a 30% reduction in query resolution time.3. Led automation initiatives, resulting in a 40% improvement in query resolution and maintaining a 99.9% issue resolution rate.4. Conducted Technical Client Meetings5. Handled API and SDK integration6. Tested product functionality7. Maintained records and conducted data analysis8. Responded to queries9. Communicated with relevant teams10. Escalated issues and bugs11. Prioritized client concerns12. Performed Audits13. Monitored traffic

Lahore, Punjab, Pakistan

1. Achieved a 90% first-time resolution rate, enhancing customer experience.2. Maintained positive relationships through professional and timely communication.3. Managed customer cases, ensuring continuous follow-ups and documentation.4. Reduced customer effort, improved their experience, and maintained positive interactions.

Lahore District, Punjab, Pakistan

1. Leveraged relationship management skills to enhance client retention rates and drive sustainable growth. 2. Successfully identified and acquired new clients.3. Restructured service offerings based on client feedback.

Lahore, Punjab, Pakistan

1. Managed international customer service inquiries for clients via phone and email, ensuring timely and effective communication.2. Identified and assessed customer needs to achieve high satisfaction levels, enhancing customer loyalty and retention.3. Followed communication procedures, guidelines, and policies to maintain consistent and professional service standards.4. Implemented customer feedback into actionable insights, contributing to service improvements and process optimization.