Nabeel Malik Email & Phone Number

United Arab Emirates

United Arab Emirates

Dubai, United Arab Emirates

Sales Coordinator for Insured Habibi; a new department for a widely established UAE based insurance company. Roles include:Set work goals and deadlines to increase productivity and meet project benchmarks.Mentored junior staff by providing advice on how to handle challenging situations effectively.Coached individuals to develop their technical knowledge as well as soft skills such as communication and teamwork.Supervised daily operations including hiring and training personnel.Resolved customer complaints quickly and efficiently while maintaining excellent customer service standardsMaintained detailed records of all transactions.Managed resources optimally while keeping costs under control in order to maximize profits.Cultivated an environment of trust, respect, collaboration, and accountability among the team members.Developed a system for tracking progress, measuring performance, and providing feedback to the team.Implemented strategies to improve overall customer satisfaction.Trained new staff members on proper sales techniques and procedures.Created reports for senior management to analyze past, present, and future sales performance.Facilitated regular meetings with the team to discuss progress towards goals and identify areas for improvement.Ensured compliance with all safety regulations in the workplace.Coordinated with multiple departments to ensure accurate product pricing and packages.Organized monthly meetings with department heads to review progress towards goals and objectives.Managed CRM data integrity by performing data quality checks, importing data and running clean-up projects.Led and managed sales team's performance through performance management, coaching and disciplinary action.Collaborated with marketing team to develop effective campaigns that drive revenue growth.Developed and maintained a CRM system for tracking customer sales data.

Lahore, Punjab, Pakistan

Created and co-founded a successful and well established Travel Consultancy during COVID-19 times. Sold as a running company, due to relocation.Mentored and trained new staff members, leading by example to ensureoptimum customer satisfaction.Achieved outstanding customer satisfaction through effective team leadership.Delegated work and priorities based on staff strengths to maintain highly productive operations.Researched and created memorable and exquisite travel itineraries for high-level clients, local celebrities, and corporate executives.Managed and independently resolved customer issues and complaints regarding travel plans, government paperwork and booked packages.Educated customers about visas and documents required for specific travel destinations.Maintained smooth-running operations through staff coordination and budget control.Built professional networks with other businesses, partners and stakeholders.

Lahore, Punjab, Pakistan

Founder and CEO of one of the first vehicle detailing centers in Lahore, providing the best customer service using imported product from Europe only.Cultivated base of consistent clientele due to exemplary service and competitive pricing.Inspected vehicles after completion of coating and car detailing for quality assurance.Closely monitored company finances, assessing development opportunities for maximum profitability.Led and contributed to market and business development activities,identifying and pursuing new potential client services opportunities.Formed and sustained strategic relationships with clients.Delivered high level of service to customers in effort to build upon future relationships.Conducted financial analysis to manage risks and benefits.Oversaw budget to manage costs and meet sales and revenue targets.Developed business strategies to establish short and long-term goals for company.Formulated business plans to maximize growth and lower costs for company.Established professional relationships with business partners, shareholders and authorities to develop trust, rapport and reliability.Negotiated with contractors and vendors to provide cost friendly contracts.

United Arab Emirates

Assistant accountantEntering data from various sources into the company computer system for processing and management.Demonstrated professionalism and expertise in all customer interactions.Developed sound knowledge of Bosch parts through ongoing training and CPDs.Liaised regularly with Service Team to coordinate parts for vehicle repair and service.Built exceptional customer satisfaction by delivering friendly service.Conducted consultations to determine needs and assess product options.Kept robust records of transactions, insurances and payments.Customized service offerings to accommodate consumer needs.Resolved customer issues and complaints with quick-thinking problem-solving.Monitored accounts receivable, accounts payable and banking reconciliation and disbursements to manage daily bookkeeping functions.

Lahore, Punjab, Pakistan

Company's most successful new recruit, exceeding targets every month and aid to selling one of our most expensive properties due to proficiency in English and confidence dealing with high level clients. Successfully closed sales transactions exceeding revenue targets.Accompanied buyers to viewings and aided in evaluating the properties.Advised clients on market conditions, prices and buying options.Led negotiation process between buyers and sellers.Prepared legal documents such as contracts, purchase agreements, deeds and leases.Created real estate listings with information on location, rooms, square footage etc.

Lahore, Punjab, Pakistan

Motivated telesales agent with aspirations to break the glass ceiling.Used scripted sales strategies to converse with customers reached bymanual dialling and automatic systems.Gave information about available products and services includingmembership details and purchase advantages.Maintained proficiency in sales techniques to achieve revenue goals.Collaborated with management to resolve concerns and problem calls.Maintained detailed product knowledge to competently and expertly advise customers.

Business Administration And Management, General

A Levels