As CEO of Core9 Ventures, I’m passionate about helping businesses embrace AI to innovate, grow, and compete globally. My focus is on driving meaningful change and putting our region on the map for innovation.

In my tenure at Standard Chartered Bank, I assumed progressively impactful roles, culminating in my leadership of the largest Priority Hub in Pakistan. Key highlights of my tenure include:Leadership: As a member of the Country Leadership Team, I managed 40 sales, service, and support staff, overseeing a portfolio of PKR 34 billion with an annual revenue of PKR 1.2 billion.Regulatory Excellence: Led the State Bank of Pakistan's Roshan Digital Account initiative at Center .Customer-Centric Focus: Consistently maintained branch service indicators and Net Promoter Scores above 90%, emphasizing my commitment to superior customer service.Global Representation: Represented Pakistan in global bank initiatives, contributing to the bank's global success.SME Relationship Management: Fostered strong relationships with SME clients, ensuring timely service delivery.Cross-Functional Collaboration: Collaborated closely with marketing, treasury, wealth management, operations, and product teams to optimize customer service and profitability.Awards and Recognition: Achieved top rankings on the Branch Score Card in 2015, 2018, and 2019, and received multiple wealth management awards for exceeding investment targets.Audit and Compliance: Maintained a consistent 'Satisfactory' Group Audit Rating for all branches throughout my tenure.Banking Leadership Program (BLP): Part of the inaugural cohort of eighteen candidates globally in the Banking Leadership Program, enhancing service standards through cross-industry best practices.My Standard Chartered Bank journey epitomized unwavering dedication to excellence and a commitment to customer-centricity in the banking industry.

During my role as Zonal Customer Services Manager at Nestlé Pakistan from July 2010 to March 2011 in Lahore, I played a pivotal role in enhancing customer service for a network of 25 distributors managing an annual turnover of PKR 12 Billion. Notable achievements included spearheading cost optimization initiatives, leading to an annual cost reduction of PKR 50 Million, demonstrating my commitment to operational efficiency. Additionally, I contributed significantly to enhancing the capacity and capabilities of the distributor network through strategic planning, resulting in improved service delivery, increased customer satisfaction, and a strengthened market presence. My tenure at Nestlé Pakistan was marked by a relentless pursuit of operational excellence and a dedication to delivering superior customer service, resulting in tangible cost savings and enhanced distributor capacity.

During my tenure, I effectively managed a significant B2B client portfolio valued at PKR 340 Million. My responsibilities encompassed diverse client portfolio management, nurturing lasting partnerships, and revitalizing dormant business accounts worth PKR 92 Million through customer-centric strategies. Additionally, I played a pivotal role in expanding into emerging markets like Afghanistan, showcasing my ability to navigate complex business landscapes. My dedication and contributions earned annual performance awards, leading to increased responsibilities, including mentoring new team members. My time at Packaged Limited was characterized by results-driven client satisfaction and active participation in strategic growth initiatives.