Responsible for day to day Operations and Customer Support. Oversees the daily workings of company operations. Plans, manages, and implements schedules to ensure deadlines are met, and maintains a high quality standard of product and Service delivery.Ensuring that all operations are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirementsContribute towards the achievement of company’s strategic and operational objectives.Product handling:1- Real-time Delivery, Fleet and Mobility Management Platform (Helping businesses optimize the last-mile of moving people, goods and services on a unified SaaS platform)2- A safe and secure School Commute that gives students and parents a reliable end-to-end experience3- GPS Tracking System for connected fleet operations (Real-time fleet management platform to track, manage and optimize fleet operations )4-Connected Rental (Fleetroot helps to digitize fleet rental business operations)

Responsible for day to day Operations and Customer Support. Oversees the daily workings of company operations. Plans, manages, and implements schedules to ensure deadlines are met, and maintains a high quality standard of product and Service delivery.Ensuring that all operations are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirementsContribute towards the achievement of company’s strategic and operational objectives.Product handling:GPS Vehicle Tracking, Fleet Management Solutions, School bus tracking solutions,In vehicle cctv surveillance system,Rent A Car ERP, Smart Traffic Application..

Responsible for Project management, After Sales Operations and Customer relationship.GPS Vehicle Tracking, Fleet Management Solutions, Rent A Car ERP, Smart Traffic Application..

 Preparation for GPS Vehicle Tracking Device installation; Create Profile, Device configuration, Sim card management, Device testing etc.. Coordination for GPS Vehicle Tracking Hardware and Software installation. Configure software with vehicles and necessary customer requirements and conduct product training to the customers. Guide and lead team members to deliver products/services that meet the customer requirements. Do necessary arrangements and precautions to ensure the project will complete and handed over on scheduled time. Troubleshooting for faulty devices. Coordinate with suppliers or manufacturer and Assist technical team to create and test new connection diagrams for any additional accessories or sensors. Conduct periodic analysis of software releases and report to development team, if any bugs or errors. Manage customer support request tickets and queries. Ensure customer satisfaction by maintaining strong working relationships. Handle client issues throughout the implementation life cycle in a timely and accurate manner.  Assist sales team in business acquisitions, planning and customer retention management. Maintain complete and accurate customer correspondence data. Managing client relationships to build a reputation for excellent service and generate repeat business.

 Preparation for GPS Vehicle Tracking installation; Profile creation, Device configuration, Sim card management etc.. Coordination for GPS Vehicle Tracking Hardware and Software installation. Configure software with vehicles and necessary customer requirements and conduct product training to the customers. Guide and lead team members to deliver products/services that meet the customer requirements. Troubleshooting for faulty devices. Perform miscellaneous job-related duties as assigned by the Support In charge.

- Assist departments to run day to day activities.- Design and implement office policies & establish standards and procedures. - Plan and implement office systems, layout and equipment procurement & maintain office equipment.- Organize office operations and procedures.- Assign and monitor clerical and secretarial functions, supervise staff & evaluate their performances.- Meet staff requirements, needs and resolve their problems, support to HR Department.- Maintain all databases including financial and staff reports & prepare expenses budget and operate within its limits.