Nabeel Hadad Email & Phone Number

Dubai, United Arab Emirates

Key Responsibilities:● Serve as first point of contact for the resolution of numerous technical issues, as well as incident management design● Utilise technical skills to identify operational issues, undertake investigations relating to system functioning and performance results● Gain insights into operational priorities by assessing operational objectives, set project objectives, such as, efficiency, cost savings, energy conservation, operator convenience, safety, environmental quality, estimating relevance, time, and costs● Enhance operational efficiency by developing and embedding operational solutions ● Perform analysis to gain insights into areas for improvement, put forward recommendations to deliver quality results as well as process re-design● Support with decision making by collating, analysing and interpreting management information data to provide information relating to engineering data and trends● Embrace CPD by continuously participating in all training activities

Uae - Dubai

Key Responsibilities:● Key member of the team tasked with providing support across the entire Saif Belhasa Group● Managed the installation and configuration of new personal computer system; including cables, printers, personal Access, electronic mail, Microsoft processing, operating system, other appropriate Software and Hardware● Delivered technical guidance to end users in the accurate use of computer equipment, Software and manuals● Demonstrated strong understanding of internal/external customer technologies and problem resolution techniques● Performed 1st level support for all applications, including undertaking key tasks to maintain computer equipment’s, their peripherals and data backups● End to end management of all IT administration and maintenance, AD, GPO, DHCP, Firewall, Routers, CCTV● Configured, installed and tested computer hardware, networking software and operating system software● Showcased strong technical expertise to put forward recommendations for improvements or upgrade and prepare evaluations of software, hardware, whilst troubleshooting issues ● Conducted routine network start-up and shutdown procedures, promoted compliance by accurately maintaining control records

England - Sussex

Key Responsibilities:● Provided desktop support across close brothers sites, recognised for delivering strong customer service by managing customer expectations when resolving technical issues on a remote and onsite basis, ensured all SLAs were met● Held accountability for the resolution of all tickets, including all escalated and tickets passed to 3rd parties● Worked closely with the project teams to ensure smooth transition into service support● Continuously reported on progress of incidents and update relevant service management tools● Provided full support of hardware and software

Siemens Hearing Instruments, Inc.

To be responsible for providing a pro active customer support service for all audiological software & hardware related issues. To support the technical sales function by installing and supporting all software based on audiological equipment located both in house and at customer sites.Provide advice to customers relating to audiological software issues to enable them to utilise t he software to its full potential.Provide technical advice and configuration information to our customers and sales staff whilst attending site visits or customers demonstrations. Specify and or configure appropriate hardware solutions for our customers. Install software packages into hardware systems & servers, both in house and at customers' sites. Support the Senior Managers and Account Managers on specific customer issues providing information, training and education on software as appropriate. To be an active member of the Customer Services helpdesk team providing information training and education to customer and staff on specialist software and hardware related issues. Liaise with Siemens worldwide software support facilities and use these resources to assist in resolving reported software related issues. Further develop and maintain an 'expert information' service centre related to audiological software and disseminating that information as appropriate.Participate in specific project work within the Systems & Applications Services Department & Business Development Dept Work closely with our software development and support team members. Any other duties compatible with the requirements of the post subject to the direction of the Directors

Siemens Hearing Instruments, Inc.

To receive 1st Line customer contact. Resolve, by providing remote guidance/instructions, software and hardware issues, which exist in the customer's environment; or arrange for a field engineer to attend. Prepare summary analysis of underlying issues. Keep up to date personal and team knowledge. Take and deal with telephone enquires relating to Practice Navigator, Connexx and Audiological equipment and software. Gather information and the configuration of databases/reports for new installations. Responsible for uploading information to Helpdesk software and maintain this software. Be a member of the Service Support Team, resolving calls covering computer Software/hardware and medical equipment support. Write bespoke reports for customers. Monitor call handling response and progress. Co-ordinate repair work onto the system; prepare relevant documentation; and ensure items are dispatched. Create weekly Helpdesk activity reports. Accept and work within the Company's Quality System, seeking to enhance the system where possible.

First education center in the world to be fully IT independent for both staff and students.Responsible for approximately 900 staff and student laptops, providing technical support when required and execute repairs in situ where possible. The position requires the ability to relate positively to staff and students in a supportive role.Use and maintenance of Help Desk support system and equipment register.Providing support, advice and training for staff and students.Liaising with the Business Manager, ICT Systems Manager, other technicians, external suppliers and agencies.Installing/testing new software and deploying software upgrades, patches and anti virus.Assisting in the administration of the network (network and email accounts).Producing weekly reports to monitor hardware faults and repairer turnaround.Supporting users to ensure the effective and timely resolution of technical problems, keeping staff informed of the status of their request for support.Diagnosing faults with hardware (especially laptops) and repairing as necessary.Maintaining familiarity with the network infrastructure (cable and patch panels, hubs, switches, routers).Assisting with the maintenance of the LAN and WAN and minimising downtime.Maintain a current awareness of developments, trends and practices in the field of IT, networking, server administration and laptop technology.

Responsibility for a medium sized network requiring extensive experience of IT hardware, repairs, troubleshooting and operating systems.Delivered organised and structured training courses to local business clientele and the general public in a broad range of technologies including hardware peripherals such as routers, broadband, printers and scanners.Developed the ability to deliver flexible and dynamic training to meet the individual requirements and competences of each client. Excellent communication skills where paramount to the successful delivery of the training.Stock management and ordering.Business trend analysis.Attending callouts and delivering stock to customer’s premises.Ensuring the provision of exemplary customer service including after sales support.Managing web and telephone sales.

A broad range of skills were developed whilst working at the Sussex Computer Centre including:Building customised hardware solutions to meet the requirements of the customer.Installation and maintenance of software and peripherals (such as local and network printers).Building and repairing computer hardware.Troubleshooting hardware and software problems.Carrying out hardware diagnostics checks.Installing and configuring LAN/WAN networks (i.e. TCP/IP, Routers, Hubs and CAT5).Maintaining the performance of existing networks.Stock management and financial control.Liaising with 3rd party businesses, organisations and suppliers (RMA).Line managing staff.Providing training for customers and staff.Attending callouts to customer’s premises.Repairing hardware.