Nabeel Hadad Email & Phone Number

Dubai, United Arab Emirates

• Key Responsibilities:
• Serve as first point of contact for the resolution of numerous technical issues, as well as incident management design
• Utilise technical skills to identify operational issues, undertake investigations relating to system functioning and performance results
• Gain insights into operational priorities by assessing operational objectives, set project objectives, such as, efficiency, cost savings, energy conservation, operator convenience, safety, environmental quality.
• Enhance operational efficiency by developing and embedding operational solutions
• Perform analysis to gain insights into areas for improvement, put forward recommendations to deliver quality results as well as process re-design

UAE - Dubai

• Key Responsibilities:
• Key member of the team tasked with providing support across the entire Saif Belhasa Group
• Managed the installation and configuration of new personal computer system; including cables, printers, personal Access, electronic mail, Microsoft processing, operating system, other appropriate Software and Hardware
• Delivered technical guidance to end users in the accurate use of computer equipment, Software and manuals
• Demonstrated strong understanding of internal/external customer technologies and problem resolution techniques
• Performed 1st level support for all applications, including undertaking key tasks to maintain computer equipment’s, their peripherals and data backups

England - Sussex

• Key Responsibilities:
• Provided desktop support across close brothers sites, recognised for delivering strong customer service by managing customer expectations when resolving technical issues on a remote and onsite basis, ensured all SLAs.
• Held accountability for the resolution of all tickets, including all escalated and tickets passed to 3rd parties
• Worked closely with the project teams to ensure smooth transition into service support
• Continuously reported on progress of incidents and update relevant service management tools
• Provided full support of hardware and software

Siemens Hearing Instruments, Inc.

To be responsible for providing a pro active customer support service for all audiological software & hardware related issues. To support the technical sales function by installing and supporting all software based on audiological equipment located both in house and at customer sites.Provide advice to customers relating to audiological software issues to.

Siemens Hearing Instruments, Inc.

To receive 1st Line customer contact. Resolve, by providing remote guidance/instructions, software and hardware issues, which exist in the customer's environment; or arrange for a field engineer to attend. Prepare summary analysis of underlying issues. Keep up to date personal and team knowledge. Take and deal with telephone enquires relating to Practice.

First education center in the world to be fully IT independent for both staff and students.Responsible for approximately 900 staff and student laptops, providing technical support when required and execute repairs in situ where possible. The position requires the ability to relate positively to staff and students in a supportive role.Use and maintenance of.

Responsibility for a medium sized network requiring extensive experience of IT hardware, repairs, troubleshooting and operating systems.Delivered organised and structured training courses to local business clientele and the general public in a broad range of technologies including hardware peripherals such as routers, broadband, printers and.

A broad range of skills were developed whilst working at the Sussex Computer Centre including:Building customised hardware solutions to meet the requirements of the customer.Installation and maintenance of software and peripherals (such as local and network printers).Building and repairing computer hardware.Troubleshooting hardware and software.