Mohd Nabeel Moin Email & Phone Number

Providing 1st, 2nd and 3rd line technical support for the customer base and internal departments•Working in a busy technical support line providing support on IP Stream/LLU (SMPF/MPF) Broadband Faults, WLR/LLU Voice Faults, VOIP, Mobile Broadband, and Mobile Phones•Troubleshooting and diagnosing customer issues relating to their Broadband/Telephony services•Providing full support(remotely and on-call) on windows xp/vista/7 , Apple Mac, Microsoft Exchange servers, TCP/IP, LAN and WAN setup, DNS and Active directories.•Using troubleshooting tools from BT, Tiscali and Opal to troubleshoot broadband and telephony issues

• NGN based network analysis and mangement of nationwide LDI operations.• Posses extensive handson experience on core network devices such as Alcatel Soft Switch( MME 10), Alcate Media Gateways (7510 and 7515). Juniper core Routers ( M40e and M7i), Cisco Switch ( 3550).• Configuration and management of TDM trunk Groups with various TDM operators on Alcatel (MME 10) soft swtich and VOIP trunk groups on Asterisk based Sangoma servers .• Configuration of SIGTRAN(M2UA) and CLEAR mode signalling and monitoring them closely on Alcatel Switch and Alcatel Media Gateways. •

• Monitoring and analyzing O2’s cellular network services on web map , such as GSM, HSDPA, GPRS and working in coordination with the ground staff during planned network outages.• Working in coordination with British Telecom , to diagnose and troubleshoot issues related to the telephone exchange.• Troubleshooting and diagnosing issues related to their apple iphones , blackberrys, XDA, Palmpres, mobile broadband , mobile landline , PSTN and ISDN lines.

• Provided 1st/2nd/3rd line support to ADSL , wireless and Wimax customers.• Configured and installed DSLAMs, broadband networks, LAN, WAN connections , Cisco and Juniper routers.• Configured point to point and point to multipoint networks over VLANS for Wireless and Wired connections.• Posess hands on experience on Huwaei DSLAMS, Cisco and Juniper routers.

Msc, Wireless Networks

Activities and Societies: Joined Islamic Society and collected funds to make a prayer room in the university for the muslim.

Bs, Electronic Engineering

Project and Course Work Design and Analysis of High Speed Check weigher The project is aimed at achieving microstepping, in order.