Nabeel Takolia Email & Phone Number

Ilford, Greater London, United Kingdom

• Leading on Self-Managed Direct Payments project, managing project timelines, prioritizing tasks, delegating responsibilities to team members, and completing all projects on time and within budget• Producing monthly, six monthly, and annual financial reports for senior management team, including actual spend vs. surplus claw back analysis and trend analysis, and providing recommendations for improving financial performance based on analysis• Working with external and internal accounting / finance teams to reconcile expenses and ensure that Direct Payments are processed and paid in a timely manner• Managing the day-to-day operations of the office, including scheduling meetings, coordinating travel arrangements, and updating office policies and procedures to ensure efficient workflow and compliance with company policies• Utilizing project management tools to stay on top of deadlines, prioritize tasks, and delegate responsibilities to team members• Utilizing Microsoft Office and Microsoft Teams to prioritize tasks, allocate resources, and communicate with stakeholders• Setting up Care Packages on IT Systems for payment and setting up Supplier ID for payment• Clawed back over £700,00.00 worth of surplus funds for the borough• Ensuring confidentiality is always maintained, particularly when dealing with issues that involve restricted access to information / service users in accordance with GDPR• Delivering a range of administrative skills to support the senior members of staff• Maintaining records using databases and spreadsheets applications• Maintaining financial and or stock records and review the data to contribute to resource planning• Undertaking the gathering of research information for projects• To ensure a range of activities and schedules are delivered according to the agreed deadline and standards

London, United Kingdom

• Assisted management in supporting and inducting new members of staff into the company.• Processed referrals for new service users by home visits, occasionally jointly with social workers and care agency staff, to explain Direct Payments options and aid to source support in line with their assessed care needs.• Utilised my expansive knowledge of available services and aid offered in the community and care home services to appropriately redirect and support service users as much as possible, receiving many compliments throughout my position as a key member of staff offering a high level of assistance.• Constant communication with new service users and families to enable a comfortable setup and have services in place as soon as possible, following up to make sure that the service is running smoothly.• Ensured effective information and advice is provided to all residents considering or actively pursuing a care home services, ensuring that such information and advice meets the required statutory duty levels for information and advice under the Care Act 2014.• Promoted the company through the creative use of marketing materials, presentations and direct contact with customers and stakeholders.• Developed and maintained excellent communication links with staff, external agencies, service users and the public.• Supported operational managers to ensure that the organisation adopts and maintains a positive approach to risk, which will enhance the experience and quality of life for the people we support.• Contributed directly, in conjunction with finance colleagues, the preparation and monitoring of individualised budgets, which ensures that organisational colleagues can respond efficiently and effectively to all customers.• Provided verbal and written performance and progress reports to managers, funders and other key stakeholders.

London, United Kingdom

• Took inbound calls, dealt with questions efficiently and effectively and input data into ICT systems.• Gave customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities.• Assisted in training new members of staff.• Worked to ensure all individual and team targets were met.• Used tact and discretion to discuss customers’ issues and if refunds were required. • Developed several incentives for team members to achieve targets.

• Protecting local people and their property as well as helping to reduce and solve crimes.• Checking for outstanding warrants for wanted people.• Investigating reports of anti-social behaviour.• Mediating in domestic disputes.• Explaining the law to members of the public.• Keeping up to date with the movement and activities of known local criminals.• Handling paper work after an arrest, for instance writing crime reports.• Conducting patrols in the local neighbourhood, by care foot or on bicycle.• Assisting traffic wardens and government agencies in carrying out their duties.• Working in partnership with the neighbourhood officer to target known offenders.

Bachelor Of Arts (B.A.), Business Psychology And Management, 2:1

Diploma Nvq Level 3, Policing, Pass

South African National Senior Certificate (Matric)

Activities and Societies: Representative Council of Learners (RCL), Social Welfare Team, Debate Team, Football Team, Cricket Team