𝗥𝗼𝗹𝗲:• Spearhead the digital transformation program for stc Enterprise Solutions, focusing on the Service(s) Assurance business model within a complex, heterogeneous technology environment.• Oversee vendor management, scope of work management, and stakeholder communication, ensuring alignment with strategic business objectives.• Lead and mentor cross-functional teams, including project managers, analysts, and technical experts, to deliver high-impact projects through Agile scope management.• Conduct value discovery exercises and define value propositions for customers, driving transformation initiatives that align with their strategic goals.• Collaborate with stakeholders across various business units to define and document business processes and software requirements, utilizing Agile and SCRUM frameworks to ensure successful project delivery.• Manage vendor relationships from post-bidding to project closure, ensuring effective communication, scope management, and delivery.𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:• Successfully led the Customer Care Speech to Text project, resulting in a significant improvement in customer service efficiency.• Pioneered the digital transformation of the Enterprise business unit’s assurance model, driving numerous initiatives that enhanced service delivery and compliance with security and data protection standards.• Led the implementation of SCRUM and Agile methodologies within the department, fostering a more collaborative and adaptive work culture.• Spearheaded the Internal Knowledge Management project, leveraging Generative AI (GenAI) and Natural Language Processing (NLP) to automate requirement engineering processes.• Developed a custom Large Language Model (LLM) tailored to telecom-specific data, which generated user stories, test cases, and business processes with enhanced efficiency and accuracy, evaluated using human Evaluation, BLEU, METEOR, and ROUGE metrics.

shahnat™ is an idea that was born by a group of youth specializing in the world of electric vehicles. Launched in Feb. 2019, the vision of this App is to help the owners of electric vehicles explore and find commercial and public charging stations in their region and provide rich and useful information about them, besides a wide selection of service providers that can support electric vehicles, all through epic experience.

Have been consulted for requirements engineering, elicitation, and technical projects delivery management for Enterprise Business Solutions focusing mainly on Business-As-Usual streamlines within Telecom Market in the Middle East

Reporting to Director Service Management Office (IT Command Centre), I act as the single point of contact for projects delivery, for my customer, mobily Sales department. I define the customer requirements in details, manage the system design and impact activity, manage and ensure professional development and enablement phase, and orchestrate the quality assurance along with the customer UAT to deliver the best quality of service. I plan and manage to deliver IT solutions end to end controlling direction, priorities, urgency, complexity, risks and 3rd parties. Encouraging teams and individuals by proper communications to guarantee professional environment is one major KPI of my duty. I work to keep a healthy atmosphere that facilitates high performance with quality to match my customer expectations. I coach my team and people to follow the best practices and flow the culture of having customer satisfaction as our first goal in our responsibility. We create a value to the maximum benefit for our customers. Reporting stream in my role always aligned with my management, EPMO office and customer. My role gave me a helicopter view for mobily’s consumer business and leverage my knowledge to the strategic level of visions.

I have been working in different roles in a team of professionals, serving Customer Care, Finance, Sales and other commercial departments in mobily, my roles swinging from team leading, project delivery management, track leading (commercial requirements delivery), business requirements gathering, production area support, version control and release, being on-call on off days for support and communications establishment and management. All this besides being the owner of a Sales product that serves mobily third-parties in selling mobily’s products and services.

Info2Cell is a leading Wireless Application Service Provider in the Middle East, specializes in the research and development of applications and systems for wireless provisioning systems. Info2cell’s development operations are based in Amman and Dubai, I am working in a senior position, leading my team and acting as an architect in developing and deploying applications and systems using the J2EE technology mainly for the telecom companies. I do lead/supervise another team specialized in the design, development and deployment of several applications for the handsets using J2ME technology.

fonoinfo specializes in the research and development of applications and systems for wireless telecommunications. fonoinfo's development operations are based in Amman, Jordan. fonoinfo's team of wireless engineers and developers possess world class experience and know-how to build pioneering systems and applications. I worked within a team of certified people as a Developer using Sun Java Technologies and other technical solutions to develop wireless applications. I was involved in some tasks with regards to business development areas.

Teaching computer programs and computer related subjects, Developing new courses referring to the latest products and the market requirements, Training people on lot of computer related subjects in local and foreign companies in Jubail industrial area according to our co-operation with them.

Software developer and JAVA technical support within a perfect team work.ICP was a branch in Jordan of NetPoint Company - German (http://www.netpoint.de)