• Strengthening the IT infrastructure through implementing new technologies.• Responsible for hardware and software installation, maintenance and repair. • Performing routine audits of systems and software. • Managing the IT budgets and expenditure on hardware and software. • Developing & maintaining the company IT systems, software and databases. • Recommending and implementing improvements and efficiencies. • Reporting to the IT director & Chief executive. • Having strong IT, commercial, planning and budgeting skills. • Management of server software and associated backup routines. • Evaluating, testing, advising, training and supporting I.T. related projects. • Procurement of IT hardware, software and maintenance products & services. • Writing documentation for ICT procedures, security and disaster recovery. • Maintaining documentation of changes regarding users, functions & systems. • Managing the internal & hosted network infrastructure including: firewalls, servers, switches and telephony.• Diagnosing desktop, application, networking and infrastructure issues.• Experience in supporting a wide and varied client base.• Troubleshooting PC’s, laptops and mobile devices.• Installation and support of telecommunication equipment.• Maintaining a log of all problems detected and system backups.• Responsible for maintaining backups and for project work such as new builds.• Working closely with software suppliers to resolve operational issues.• Responsible for diagnosing & resolving hardware, software & end users problems.• Acting as the first point of contact for all IT & technical queries.• Developing the infrastructure and systems to meet the company's needs.• Working within a TCP/IP network environment, including DHCP, DNS, Mail, Video, NVR and Cache Servers.• Involved in the rollout of software updates and patches.• Investigating complex IT support issues.• Communicating with third party technical specialists.....