Acquired core skills through Cisco, Microsoft, and CompTIA courses Gained industry-recognized credentials in Customer Relations and Technical Engineering Developed communication and social selling skills through workshops like Pitch Perfect Communications, boosting interpersonal abilities crucial for support interactions. Equipped for immediate impact in Tech Support or Cybersecurity through California's certified Pre-apprenticeship pro

Create and implement new training modules and interactive software assuring continuous training to employees to promote long-term excellence.Work with process assistants and managers to determine appropriate level of support for entry level associates.Inspect incoming and outgoing shipments to verify accuracy and prevent errors.Readied product pallets for optimal storage and shipment for Semi-Truck trailers & PrimeAir cargoUtilize hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies

Worked in a team environment sorting packages for express delivery to meet customer deadlinesValidated customer's address before final delivery through multiple delivery stationsLoaded trailers with completed packed orders in the requirements stated for the position

Handled returned merchandise in a timely and appropriate mannerSupervised and directed all merchandise and shipments processingAssigned product placement to specific locations by FC Research and Problem Solve

Update/back up smartphones and computersProvided excellent customer service in mobile services, and mobile prepaid transactionsBuilt strong business relationships with Walmart's internal and external customers