As an Operations Manager, I oversee critical functions such as customer service, all sorts of technical operations, vendor coordination, property listing, and daily workflow updates. I also train customer service virtual assistants and identify/resolve booking channel issues to ensure seamless operations.I am passionate about the work that we do, and I am committed to staying up-to-date with the latest industry trends and innovations.

Leveraged problem-solving skills by addressing customer needs and resolving concerns satisfactorily. Co-ordinated with maintenance and Cleaning staff to handle day-to-day operations. Worked as an integral member of Technical support as well.

As a Bpo call center agent I provided back-office support and customer service to NorthAmerican clients, managing CRM, administrative tasks, and statistical reporting.