Nabil Hassane Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

In my current role, I manage all aspects of contact center training, including onboarding, product knowledge, and soft skills development. I conduct Learning Needs Analysis (LNA) to ensure that training programs are aligned with organizational goals and address specific skill gaps. I have successfully designed and implemented a variety of learning solutions to improve call center agent performance, particularly in customer service and sales. My focus is on ensuring that all staff have the tools and knowledge they need to handle customer interactions effectively, while also driving sales and maintaining compliance with industry standards.Key Achievements:• Developed and delivered targeted training programs for contact center agents based on comprehensive Learning Needs Analysis (LNA) and Training Needs Analysis (TNA).• Led virtual and in-person training sessions that enhanced agents' communication and problem-solving skills.• Successfully rolled out e-learning modules for remote training, ensuring continuity during the pandemic.

Dubai, United Arab Emirates

I was responsible for training over 500 employees in various departments , focusing primarily on contact center operations. My work included conducting Learning Needs Analysis (LNA) and Training Needs Analysis (TNA), providing coaching for frontline staff, and collaborating with leadership to create tailored development programs. I also played a key role in improving internal communications within the call center, ensuring that agents had up-to-date information on products, services, and processes.Key Achievements:• Trained over 500 employees across call center ,FCR team, branch CRO, and DSU, based on detailed LNA assessments.• Reduced errors in customer interactions through targeted training and coaching.• Created and maintained communication materials that streamlined operations and enhanced the flow of information across departments.

Dubai, United Arab Emirates

In this role, I provided front-line support to customers via phone, email, and chat. I was responsible for handling inquiries, resolving complaints, and identifying cross sell and upsell opportunities, all while maintaining high customer satisfaction.I consistently exceeded performance targets, thanks to my deep understanding of banking products and services, as well as my strong communication skills.Key Achievements:• Increased upsell revenue through proactive customer interactions.• Achieved high customer satisfaction ratings by consistently delivering accurate and helpful information.• Collaborated with team members to resolve complex customer issues efficiently.

Dubai, United Arab Emirates

As a credit risk analyst and CPV, I evaluated Finance applications, analyzed financial statements, and made informed lending decisions. I worked closely with product teams to ensure that all processes adhered to Sharia principles and banking regulations.

Dubai, United Arab Emirates

In this role, I focused on promoting Islamic finance products and services. I worked directly with customers to provide solutions that were Sharia-compliant and tailored to their needs, while also collaborating with internal teams to ensure product development aligned with market demands.

Dubai, United Arab Emirates

Casablanca, Casablanca-Settat, Morocco

Saïdia, Oriental, Morocco

Agadir & Saidia, Morocco

Master Of Business Administration (Mba), With A Specialization In Banking And Finance

Bachelor Of Business Administration (Bba), Business Administration And Management, General, B

Diploma Of Specialized Technician St, International Business/Trade/Commerce, Good

WORLD TRADE MARKETING MANAGMENT

Diploma In Hotel Management, (Ts), Specializing In Accommodation And Reception

Candidate For Independent Baccalaureate, Literary