Nabila Afreen Email & Phone Number

Toronto, Ontario, Canada

- Responsible for providing prompt, quality adjudication decisions with respect to the determination of initial claim entitlement, amount and duration of benefits payable and entitlement to appropriate services and supports for specialized claims involving psychological conditions and/or psychological trauma and/or significant/catastrophic injuries..

Toronto, Ontario, Canada

-Responsible for the developing, implementing, and monitoring comprehensive and integrated case management plans for all activity in the case required to achieve recovery, community integration, and where possible, return to work-Providing targeted activities focused on identifying RTW factors, removing obstacles, and leveraging opportunities to facilitate.

Toronto, Ontario, Canada

-Responsible for making initial entitlement decisions quickly and accurately, and communicating them verbally and in writing to the workplace parties-Support workplace parties in their return to work (RTW) efforts by sharing any available information about the functional limitations and abilities of the worker-Proactively collect information from workplace.

Toronto, Ontario, Canada

-Delivered initial and ongoing health care entitlement decisions based on defined criteria and policies reflecting the Workplace Safety and Insurance Act-Communicated health care entitlement decisions including adverse, or restrictive decisions verbally and in writing, to appropriate parties-Processed health care and work transition related expenses (i.e.

Toronto, ON

-Actively provided information regarding claims and policies to workers, employers, representatives and internal business partners -Responsible for keeping systems updated with current information and to deliver accurate information regarding claims-Acted as claims support and initiated claims registration for clients of the WSIB-Trained to deal with.

Toronto, Canada

-Led a team of 15 floor agents and acted as a liaison between them and the management-Provided administrative support to the management and agents on the floor as needed-Strategically and professionally handled any escalated situations with customers-Collaborated with other Team Leaders and the Quality Assurance team to determine which agents required.

-Assisted customers with general queries, complaints and product questions through inbound calls-Communicated with customers and answered all their product-related and service-related queries in a professional, courteous and pleasant manner through active/reflective listening and having a thorough knowledge of company policies-Delivered excellent customer.

Honors Bachelor Of Science (Hbsc.), Fundamental Genetics And Its Applications, Cell And Molecular Biology, Physiology

Activities and Societies: UofT Pre-Medical Society, Canadian Diabetes Association University of Toronto Chapter, Woodsworth Orientation.

Ontario Secondary School Diploma

Activities and Societies: Prefects Club, Newcomer Orientation Week Program Leader, Brampton Safe City Association Leadership Workshop.