Nabilah Annuar Email & Phone Number

Johor Bahru, My

Johor Bahru, My

Hong Kong Sar

VIP and Institutional Onboarding Responsibilities: - Facilitated onboarding and account opening processes for high-volume traders and institutional clients, ensuring a seamless experience and compliance with regulatory standards- Collaborated with sales, compliance, operations and risk management teams to streamline processes- Analyzed documents to detect and prevent forgery and fraudulent activities, implementing effective verification processes to safeguard against scams and ensure data integrity.- Reviewed documents for reporting to ensure compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, as well as conduct Customer Due Diligence (CDD) reviews to assess and mitigate risk

Malaysia

Specialized in providing assistance for VIPs, Corporate, P2P Merchants and Affiliates.Well-equipped with all business units knowledge such as spot trade, account function, fiat, Peer2Peer (P2P) and Financial Derivatives (Futures, Margin).Collaborated between business units in resolving users’ concerns on a daily basis.Achievements: Regular KPI achiever & top performer in the recent month; May 2023.

Petaling Jaya

Assisted agents by providing sharp and clear guidance.Handled manager call back as per request.Experienced in handling 90-100 calls on average a day.Built customer loyalty by placing follow-up outbound calls and emails for users.Achievements: Best Inbound Agent for achieving full KPI in 3 consecutive months (Grab | 2020)Knowledge Base Expert (Grab | 2020 & 2019)Best Attendance Agent (Grab | 2019)

Mutiara Damansara, Malaysia

-Facilitated improvement in customer touch points (Kobetsu Kaizen).-Audited other showroom outlet and monitor SSI and CSI.-Managing inventory for Lexus's merchandises and delivery kit.-In contact with suppliers regarding the next merchandise and delivery kit.Projects: 2018 - Assisted Marketing Department in Lexus Media Appreciation 2018.2017 - Media & Publications Bureau for UMW CSR Project. Collected RM 5,000 & funded to the NationalAutistic Society of Malaysia (NASOM) through a futsal league.

Glenmarie, Shah Alam

-Appointed in Stock & Order Management and PreOwned Department-Designed slides for inspection of the new Porsche Boxster S at Ministry of Transportation, Putrajaya-Checked cars at Pre-Delivery Inspection Centre & did researches on Porsche competitors and consumers' buying trends.-Led data collection and analysis from buying trend to provide quantity & specifications for Macan mode

Master Of Business Administration - Mba, Business Administration And Management, General, 3.47

Activities and Societies: Champion of Karnival Sukan Mahasiswa (KARISMA) Volleyball Woman 2017 Subjects involved: Business Research |.

Bachelor'S Degree, International Business, 3.61

Activities and Societies: Graduated First Class Honor in Bach, International Business (UiTM | 2017) Woman Sport Figure (UiTM Melaka |.

Diploma, Business Administration And Management, General, 3.67

Activities and Societies: Vice President of Student Representative Council 2014 - Project Manager for Sports for Gaza. RM 2,000 collected.