Nabilah M. Email & Phone Number

Singapore

• Proactively devised and executed impactful copy performance strategies by leveraging analytics, resulting in optimized click-through rates, conversions, and overall engagement metrics.• Championed the management of diverse social media platforms, and actively moderated content to safeguard the brand reputation and foster audience engagement, culminating in a remarkable 25% surge in followers within a swift 6-month period.• Innovatively led data-driven email marketing campaigns, optimizing customer engagement, lead nurturing, and conversions. Implemented successful A/B testing and precise optimizations, resulting in a commendable 10% surge in click-through rates.• Spearheaded cross-functional collaboration to align marketing strategies with core business objectives,fostering brand consistency and delivering outstanding results.• Developed comprehensive monthly reports to showcase campaign performance, resulting in increased brand visibility and heightened audience engagement for digital marketing campaigns.

Singapore

• Provided exemplary customer service through proficient technical support and troubleshooting, ensuring swift and satisfactory resolution of customer issues.• Expedited resolution of customer inquiries with remarkable efficiency, culminating in an impressive 25% increase in satisfaction rating.• Streamlined administrative workflows and implemented enhancements, resulting in a remarkable 20% reduction in average resolution time and elevated team performance.• Established and meticulously maintained a comprehensive knowledge base, empowering employees with rapid access to critical customer service information.• Proactively generated and analyzed weekly reports, meticulously tracking customer service activities, leading to measurable improvements in customer service performance and contributing to the overall success of the team.

Singapore

• Expedited resolution of customer inquiries with remarkable efficiency, culminating in an impressive 21% increase in satisfaction rating.• Pioneered the development and maintenance of a comprehensive knowledge base, benefiting both internal and external stakeholders. This initiative led to a notable 18% reduction in call time, enhancing operational efficiency and delivering heightened customer support.• Analyzed customer feedback to identify trends and develop strategies for improving customer experience.• Collaborated with cross-functional teams to ensure customer inquiries are handled in a consistent manner and customer needs are met.

Singapore

• Achieved an impressive first-time success rate of 20% in resolving complex customer technical issues, significantly contributing to a remarkable 50% increase in overall customer satisfaction score.• Pioneered the development and successful implementation of a streamlined digital office filing system, resulting in an outstanding 25% reduction in document retrieval time.• Innovatively created and maintained a comprehensive customer records database for the sales department, leading to strengthened customer relations and a substantial 20% rise in customer satisfaction.

Singapore

• Utilized problem-solving skills to identify customer issues and develop creative solutions to meet customer needs.• Expedited resolution of customer complaints with prompt and professional actions, driving an impressive 20% surge in customer satisfaction ratings.• Swiftly and accurately addressed customer inquiries, resulting in an outstanding 20% reduction in customer complaints.

Diploma In Business Analytics, Business And Data Analytics

Diploma In Theatre, Theatre/Theater