Nabilah M. Email & Phone Number

Singapore

• Proactively devised and executed impactful copy performance strategies by leveraging analytics, resulting in optimized click-through rates, conversions, and overall engagement metrics.
• Championed the management of diverse social media platforms, and actively moderated content to safeguard the brand reputation and foster audience engagement, culminating in a remarkable 25% surge in followers within a.
• Innovatively led data-driven email marketing campaigns, optimizing customer engagement, lead nurturing, and conversions. Implemented successful A/B testing and precise optimizations, resulting in a commendable 10%.
• Spearheaded cross-functional collaboration to align marketing strategies with core business objectives,fostering brand consistency and delivering outstanding results.
• Developed comprehensive monthly reports to showcase campaign performance, resulting in increased brand visibility and heightened audience engagement for digital marketing campaigns.

Singapore

• Provided exemplary customer service through proficient technical support and troubleshooting, ensuring swift and satisfactory resolution of customer issues.
• Expedited resolution of customer inquiries with remarkable efficiency, culminating in an impressive 25% increase in satisfaction rating.
• Streamlined administrative workflows and implemented enhancements, resulting in a remarkable 20% reduction in average resolution time and elevated team performance.
• Established and meticulously maintained a comprehensive knowledge base, empowering employees with rapid access to critical customer service information.
• Proactively generated and analyzed weekly reports, meticulously tracking customer service activities, leading to measurable improvements in customer service performance and contributing to the overall success of the.

Singapore

• Expedited resolution of customer inquiries with remarkable efficiency, culminating in an impressive 21% increase in satisfaction rating.
• Pioneered the development and maintenance of a comprehensive knowledge base, benefiting both internal and external stakeholders. This initiative led to a notable 18% reduction in call time, enhancing operational.
• Analyzed customer feedback to identify trends and develop strategies for improving customer experience.
• Collaborated with cross-functional teams to ensure customer inquiries are handled in a consistent manner and customer needs are met.

Singapore

• Achieved an impressive first-time success rate of 20% in resolving complex customer technical issues, significantly contributing to a remarkable 50% increase in overall customer satisfaction score.
• Pioneered the development and successful implementation of a streamlined digital office filing system, resulting in an outstanding 25% reduction in document retrieval time.
• Innovatively created and maintained a comprehensive customer records database for the sales department, leading to strengthened customer relations and a substantial 20% rise in customer satisfaction.

Singapore

• Utilized problem-solving skills to identify customer issues and develop creative solutions to meet customer needs.
• Expedited resolution of customer complaints with prompt and professional actions, driving an impressive 20% surge in customer satisfaction ratings.
• Swiftly and accurately addressed customer inquiries, resulting in an outstanding 20% reduction in customer complaints.

Diploma In Business Analytics, Business And Data Analytics

Diploma In Theatre, Theatre/Theater