AeroLeads people directory · profile
Nabila H. Email & Phone Number
Senior Manager Customer Support
at
respond.io
2 work emails found
@rocketbots.io
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 86%
Current company
Role
Senior Manager Customer Support
Location
Wp. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Company size
Who is Nabila H.? Overview
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Quick answer
Nabila H. is listed as Senior Manager Customer Support at respond.io, a with 169 employees, based in Wp. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. AeroLeads shows a work email signal at rocketbots.io and a matched LinkedIn profile for Nabila H..
Nabila H. previously worked as Customer Support Team Lead at Respond.Io and Customer Support Associate at Respond.Io. Nabila H. holds Bachelor Of Languages And Linguistics, Spanish from University Of Malaya.
Company email context
Email format at respond.io
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{first}@rocketbots.io
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AeroLeads found 2 current-domain work email signals for Nabila H.. Compare company email patterns before reaching out.
Profile bio
About Nabila H.
Hello :DI lead a multicultural and inclusive support team, focusing on enhancing our efficiency and service quality. My journey began in a role where I was the primary contact for complex technical issues, fostering an environment of problem-solving and continuous improvement. This foundational experience propelled me to develop and implement a more structured support system, evolving our operations to a 24/5, two-tier support model.Beyond troubleshooting, I have been instrumental in establishing strategic communication, customer journey in getting the best support, processes, squads, career opportunities for my team These initiatives are aimed at elevating our operational standards and fostering professional growth within our team.What motivates me the most is the tangible impact of our work on both team members and customers. Witnessing the direct benefits of our enhancements and the positive feedback from those we've assisted is profoundly rewarding.
Current workplace
Nabila H.'s current company
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Respond.Io
6 roles
Nabila H. work experience
A career timeline built from the work history available for this profile.
Customer Support Team Lead
CurrentExpanded Leadership:- Career Growth & Mentorship: Established career paths enabling horizontal and vertical growth, fostering employee development and retention.- Scaling Operations: Led the team’s growth from 5 to 30 members, ensuring efficiency across shifts and roles to maintain excellent customer experience.- KPIs & Metrics: Defined key metrics to track support impact and customer journey success.- Automation & AI Integration: Developed incident management protocols using automation and guided AI implementation for enhanced support efficiency.- Smart Scaling: Optimized operations by balancing resource growth with automated app integrations.- Training & Enablement: Conducted training on products, processes, and soft skills, emphasizing high-quality customer service.- Complex Case Handling: Continued to resolve advanced issues and act as a liaison with other departments and third-party vendors.- Bilingual Technical Support: Managed complex technical issues and API troubleshooting in both English and Spanish.- Escalation Management: Handled escalations across shifts, ensuring smooth collaboration between L1, L2, and other departments.- Program Development: Designed initiatives to improve team performance and align with business goals.- Customer Insights: Identified recurring customer issues and partnered with cross-functional teams to implement solutions
Sep 2022 - Present
Customer Support Associate
- Respond to inbound customer questions (Spanish & English) in a team environment- Troubleshoot channel connection to the platform to resolve technical enquiries- Review reported bugs to confirm details and replication step before escalating to QA- Review API calls on integration related t the platform using postman- Review business use cases and assist leads and customers on possible solutions and workarounds to be used with the platform- Surface opportunities to test and implement programs that can effectively drive customer adoption across the customer base
Feb 2021 - Oct 2022
Spanish Language Tutor
- Teaching Spanish beginner proficiency skills - Assistant coordinator for the Spanish Program for Bachelor of languages and linguistics (Spanish).
Sep 2019 - Aug 2020
Spanish Tutor
Jul 2018 - Jul 2020
Client Relationship Executive
Universal Minds Malaysia
Coordinate training & team-building events.Conduct sales and engage with clients enquiries.Part time trainer and facilitator.
Nov 2018 - Sep 2019
2 education records
Nabila H. education
Bachelor Of Languages And Linguistics, Spanish
Spm, Science
FAQ
Frequently asked questions about Nabila H.
Quick answers generated from the profile data available on this page.
What company does Nabila H. work for?
Nabila H. works for respond.io.
What is Nabila H.'s role at respond.io?
Nabila H. is listed as Senior Manager Customer Support at respond.io.
What is Nabila H.'s email address?
AeroLeads has found 2 work email signals at @rocketbots.io for Nabila H. at respond.io.
Where is Nabila H. based?
Nabila H. is based in Wp. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia while working with respond.io.
What companies has Nabila H. worked for?
Nabila H. has worked for Respond.Io, University Of Malaya, The Ymca Of Kuala Lumpur, and Universal Minds Malaysia.
How can I contact Nabila H.?
You can use AeroLeads to view verified contact signals for Nabila H. at respond.io, including work email, phone, and LinkedIn data when available.
What schools did Nabila H. attend?
Nabila H. holds Bachelor Of Languages And Linguistics, Spanish from University Of Malaya.
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