Experienced customer service representative and assistant manager with a demonstrated history of working in a fast-paced, team-based environment. I introduced new upselling techniques to my team which improved sales growth by 230k annually. I coached team on customer service skills and teamwork to enhance client experience which in turn increased Yelp ratings and brought in more customers. I wrote a business plan for the owners in order to strategically navigate to open a second location. I created a more efficient scheduling system to consistently meet daily revenue goals. As a marketer with years of experience, creating a bond with past, current, and future clients is my top priority. By taking the time to create valuable information through our content it allows us to get in front of the perfect audience. It is my job to put their mind at ease and show them what we have to offer.