Nabila Smith Email & Phone Number

Darlinghurst, Nsw, Au

Sydney, New South Wales, Australia

As founding CX leader, I've built and defined cross-functional CX strategy for monday.com APJ - driving regional strategy, operations, and change management for a hyper-growth SaaS organisation. I generate interdepartmental success through autonomous collaboration, integrating global CX strategy to align with the demands of our fastest-growing region.I take great pride in the opportunity to lead, coach, hire, and inspire the rockstars of the APJ Customer Experience Team to… Show more As founding CX leader, I've built and defined cross-functional CX strategy for monday.com APJ - driving regional strategy, operations, and change management for a hyper-growth SaaS organisation. I generate interdepartmental success through autonomous collaboration, integrating global CX strategy to align with the demands of our fastest-growing region.I take great pride in the opportunity to lead, coach, hire, and inspire the rockstars of the APJ Customer Experience Team to achieve exceptional results, collaborating with global stakeholders as we empower customers to fulfil their business goals and extract maximum value from monday.com WorkOS. Show less

Sydney, New South Wales, Australia

Leading retail inventory control, facilities management, supply chain projection, occupational health and safety, incident management, and systems maintenance - executing within high expectations of business compliance.

Sydney, New South Wales, Australia

Leading flagship customer experience strategies, executing global visual merchandising standards and leading extensive sales management strategies - including sales forecasting, P&L analysis and wage projections.I managed the B&M launch of Microsoft's Click & Collect strategy, successfully integrating e-commerce and physical stores for an omnichannel customer experience.

Sydney, New South Wales, Australia

As founding Employee Experience Leader of Microsoft's first international flagship store venture, I launched a major retail destination for a global organisation, leading staffing and employee engagement for a cross-functional team of 80 reports.I'm proud to have recruited and led a team of talented, diverse associates who embraced the customer-obsessed values of our innovation-minded culture.

Sydney, New South Wales, Australia

Business operations, merchandising and people leadership within Bose’s multi-site flagship location.

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Maintaining operational excellence, customer experience standards and KPI expectations as a mentor to a 150+ team of Sales Specialists.

Sydney, New South Wales, Australia

Engaging visitors in the concierge position of Apple's Sydney Flagship on George St, assessing the needs of its 10,000 average daily visitors.