• Program execution | Costs and budgets.• Responsible for the Operations Team• Project Management, Financial analysis and Forecasts • Technical Product Management | Pre-sales Support

• Product Management from strategic planning to feature rollout• Services’ Portfolio Management • Market Analysis / Gap Analysis / Financial Analysis (Business Case preparation)• Vendors / Partners Management• Data analysis, Go-to-Market plans, Sales/Presales assistance, and Product positioning • Product Launch in new Markets • Products and Services Packaging and Pricing• Supervising Marketing Communication activities

• Manage the technical team and day to day technical operation• Ensure the technical infrastructure and operational procedures are maintained and updated • Manage customer technical escalations• Develop the team technical expertise and motivation • Perform capacity and resources planning • Identify improvement and cost reduction opportunities • Ensure projects are delivered on time, on budget, and according to scope of work• Ensure ultimate customer satisfaction with… Show more • Manage the technical team and day to day technical operation• Ensure the technical infrastructure and operational procedures are maintained and updated • Manage customer technical escalations• Develop the team technical expertise and motivation • Perform capacity and resources planning • Identify improvement and cost reduction opportunities • Ensure projects are delivered on time, on budget, and according to scope of work• Ensure ultimate customer satisfaction with service quality and that SLAs/SLOs/KPIs and company objectives are met• Assist in sales and pre-sales activities, as needed. Show less

• Designed, Managed and Delivered Managed Services Solutions (Security and Network Operation Centers).• Worked closely with partners for pre‐sales and post‐sales activities and service improvement.• Worked closely with the Marketing function to produce white papers, case studies and technical papers.• Delivered business oriented and technical presentations.• Generated security compliance reports and post implementation reports for existing managed services.• Technically… Show more • Designed, Managed and Delivered Managed Services Solutions (Security and Network Operation Centers).• Worked closely with partners for pre‐sales and post‐sales activities and service improvement.• Worked closely with the Marketing function to produce white papers, case studies and technical papers.• Delivered business oriented and technical presentations.• Generated security compliance reports and post implementation reports for existing managed services.• Technically qualified sales opportunities and assisted in closing them.• Enterprise hosting Solutions: building AT&T AGN nodes in Jeddah, Dubai, and Qatar• Lead the implementation of IP Solutions (calendars, portals, messaging servers, identity management, Anti‐spam, Anti‐virus, content management, Backup Solutions, directory server) Show less

NavLink Dubai: Application Specialist. Implementation, Integration and Support for IP applications (Calendar, Portal, Messaging, Antivirus/Antispam/Backup Solutions, …) - Implementation and Support for AT&T EVPN managed connectivity and enterprise hosting Solutions.NavLink Doha, Qatar, Aljazeera Net News Website: Design and implementation (Microsoft Content Management Solution, VB .net, SQL server).

Txt e-Solutions: Milan, Italy.Software consultant (C++, VB .net, Microsoft SQL server). Main developper on two lines of Software OPS and ELSA

Smith Info Village: Hamra, LebanonCreating 1st Online Supermarket in Lebanon (ASP, VB, SQL, JavaScript)