My expertise lies in developing efficient processes that streamline operations and maximize productivity, in addition to my professional experience. I have a proven track record of motivating teams and creating an environment where everyone can thrive. I understand how to delegate tasks effectively while staying involved to ensure everything runs smoothly. "I bring over two decades of dynamic operational experience across renowned hotel chains such as Marriott, Hilton, IHG, Hyatt, and Radisson. Throughout my career, I have demonstrated skills in driving multi-unit business development, enhancing F&B performance, and ensuring rigorous financial oversight with P&L accountability.My ability to manage and motivate a team is one of the key strengths I have, as well as the responsibilities of a hotel manager, and it's essential if the business is to be a success. My Signature Accomplishments are:Secured competitive advantages by formulating and executing hospitality business marketing strategies.Completed 24 consults for properties with sales volumes of up to $14M.Implemented/assessed front office (PMS), point of sale (POS), reservation, accounting, and call center systems.Implemented a holistic approach to employee evaluations and career development, emphasizing transparency and consistency, leading to a notable 31% improvement in employee retention within a competitive job market.Launched a comprehensive guest satisfaction assessment program, identifying and capitalizing on improvement areas, resulting in a 23% increase in customer retention rates.Significantly enhanced P&L metrics, boosting bottom-line margins by 14% and top-line margins by 18%, elevating TripAdvisor ratings to #1.Core Competencies: Multi-unit Business Development | Operational Efficiency Improvement | Financial Planning & Budgeting | Crisis Management & Risk Mitigation | Customer Relationship Management | Talent Acquisition & Development | Quality Assurance & Compliance | Sales & Marketing Strategies | Capital & Operating Budgets | Contract Negotiations | Brand Management/Standards Implementation | Property Renovation & Project Management | Market Analysis & Competitive Intelligence | Process Improvement & SOP Development | Revenue Management & OptimizationI look forward to connecting and exploring opportunities where I can contribute my expertise and drive impactful results in the hospitality industry.my cell # 480-766-9756.
Listed skills include Yield Management, Cost Control, Team Building, Operations Management, and 44 others.
