Nabil Haddaji, Mba Email & Phone Number

Washington Dc-Baltimore Area

Washington Dc-Baltimore Area

•Customer Lead Engineer for Charter Communications, one of Ciena’s top premier customers•Provide technical support of Ciena's DWDM products, such as OME6500, Waveserver & Waveserver AI, CPL, CN4200, and Corestream to North America and global customers•Write Root Cause Analysis (RCAs) and Photonic Technical Review (PTRs)•Contribute to publishing Field Service Bulletin (FSBs) and Method of Procedure (MOPs)•Provide remote technical leadership during complex greenfield deployments•Troubleshoot and fix network outages, System Compromised, and business critical within SLAs•Resolve network major/minor issues and update/close cases in timely manner•Configure and provision networks to ensure reestablishment of customer data transmission •Troubleshoot low latency network circuits used by customers such as banks for high speed trading•Troubleshoot and fix cloud storage area networks (SAN) used to transmit data to/from databases •Troubleshoot Ciena Multiservice Datacenter pack transport optimization and network adaptation technology that offers dynamic bandwidth allocation, aggregation of different customer transport protocols such as Ethernet and Fibre Channel, received from local equipment like Cisco and Juniper, used in Datacenter WAN networking •Setup lab work, including building customer networks, building customer databases and duplicating issues•Assist Emergency Technical Support Team (ETS) and Regional Technical Support team (RTS) with escalations •Work with upper managements, product management, design, technical publications, and training to improve products and customer satisfaction •Assist on hiring and training new employees •Fill in as acting manager. Oversee and coordinate with the team, write and provide executive summaries to upper management•Traveled two weeks to India to train Aricent/Altran engineers to support Ciena products •Continuously training India team to eventually support Ciena Legacy equipment on their own

Gaithersburg, Md

. Provide Technical Support to Bank of Montreal, Harris Bank, Discover, Miller Coors, REXEL France. Monitor Network links to ensure all transactions from the customers are received and delivered on time. Respond to alerts generated for any point of failure within the client solution. Resolve all critical and major events within 2 hours, engage others if needed, to resolve all incidents within SLA. Review and assume responsibility for performance metrics and service level agreements. Provide level II support in troubleshooting file transfers using Unix, Catalina, and Connect Direct logs. Oversee the on-boarding of new clients through an infrastructure of both internal and external contacts. Serve as the first & second level support for all on-boarding related questions and issues . Communicate directly with clients and vendors to coordinate testing and/or network changes. Assist bank sales team in providing technical consultation. Assist with Implementation of new clients on-boarding the GXS platforms, including helping them setup their FTP Software/servers to login to GXS platforms and start trading electronic Data. Some of the Protocols offered to clients are SFTP/SSH, FTPS/SSL, AS2, HTTPS, VPN Gateway, Bizmanager. Create Training Materials and processes for the team, all saved in the GXS SharePoint website. Work closely with project managers and delivery managers to meet customer expectations. Run, provide, and discuss monthly reports with Bank of Montreal senior management . Worked on Rexel support services migration to GXS . Worked on system migration of 20,000 Bank of Montreal customers to GXS . Worked on Marshall & Ilsley Bank integration with Bank of Montreal

Catonsville, Md

• Installed and configured software and hardware devices• Troubleshooted and diagnosed software and hardware problems• Helped design and tested premium finance software to make it operator friendly• Run monthly reports

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• Provided hardware & software support to 100 Linux, Solaris and Windows XP workstations• Diagnosed and reported system problems• Performed basic network and workstation troubleshooting• Provided Technical Support to Engineering Students and maintained a professional lab atmosphere

Intelligent Windshield Wiper Senior Project at N.C.S.U., Team Member, Spring 2009Tested and ordered receiver/transmitter and humidity/temperature sensors, voltage regulators and relays Collected and simulated data using sensor datasheets, PSPICE and ExcelBuilt the circuit, implemented it with the windshield wiper motor, ran model and presented project Estimated cost and created cost analysis report

Monastir, Tunisia

Internship with Cyber Park Tunisia Telecom, GSM Network, Summer 2008Learned the infrastructure and functionality of GSM Network from Alcatel and Sony Ericsson documentsRan and simulated thousands of data observations collected from the network to maximize performanceUsed Matlab, Excel, computer and math skills to facilitate the work for the team

Master Of Business Administration (M.B.A.)

Bachelor'S Of Science, Electrical Engineering

BS. Electrical Engineering

Electrical Engineering