IT Support technician and System Administration with solid experience in providing Level 1 and 2 technical support and administration for multiple client environments; apart from this, I hold a couple of globally recognized technical certifications. My expertise lies in Virtualization, Microsoft Azure & Office 365 including different cloud-based environment, Ticketing, SharePoint Administration, System troubleshooting, and Outlook active directory. I bring with me a background in both helpdesk and customer service settings, where I've proven ability to reduce average support time, improve customer satisfaction ratings, and increase system runtime through proactive maintenance and continual improvement recommendations. Strong communication, collaboration, and problem-solving skills