Mohammed Nabil Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bengaluru Area, India

Managing the Service Management Portfolio comprising of Incident, Problem, Change & End to End Management teams responsible to provide IT infrastructure delivery & service management directions to various technology service lines. Management and escalation of critical situations. This includes executive awareness, Alerts and Critical Situations.identification and execution of opportunities to improve performance against the organizational business plan.Responsible for ensuring that the delivered services comply with the IBM Global Services Quality Policy.Responsible for ensuring that team delivers projects that are technically sound and comply with defined standards and procedures.Responsible for the achievement of SLA objectives and ensuring that compliance with contract terms and conditions is achieved.Responsible for creating a team with the right mix of skills to meet the client deliverable(s).Drive Continual Improvement (CI) across accounts/pools

Bengaluru Area, India

As an Assistant Manager-Quality (Lean Six Sigma Green Belt) I look after multiple accounts for Process Excellence and Standardization. Currently working with multiple Transition accounts with IBMDrive Continual Improvement (CI) across accounts/poolsPossess and create awareness of ISO 9001Conducts statistical analysis on quality metrics reports to ensure that they are within control limitsConduct and review compliance audits for accounts as per IBM ITCS 300 StandardAssists in establishing appropriate procedures, tools, and metrics for internal process compliance with QMS parameters based on internal audits and associated reportsTraining of data analysts on methodology required to collate data and publish dashboards signed off with the customersEnsuring all process are adhering to document management guidelines and are stored live and updated in the central repositoryCross Business Initiatives for Best Practice Sharing for Team Members and for himself/herselfEnsuring SOPs for all reports and dashboards are documented as per document management guidelines and are stored live and updated in the central repositoryMonitors and audits processes to evaluate implementation of various process standardsSetting quality goals for various operational areas & conducting regular quality audits, ensuring a high-quality customer experience, while adhering to the SLAs and work processesProvide the Leadership with weekly and monthly status reports detailing overall actual performance against targets with recommendations on continual improvementBusiness reviews with client and managementEnd to End Structural Data reporting in Transition AccountsCommunicate activities/progress to project managers, business development, business analysts and clientKnowledge management, SLA management, Quality check for Development and Deployment, Incident Problem and Change Management

Bangalore

Bachelor'S Degree, Computer Application, A

High School, Commerce