Certified mortgage loan originator at Nexa Mortgage.

Conflict Resolution and Return to Title IV specialist.

1. Answers inquiries and resolves issues from applicants, students, NSU community, and general public as related to financial aid, registration, and student accounts, and other university business-related transactions to ensure questions are answered in an accurate and timely manner. 2. Reviews and verifies documents and forms submitted for financial aid, registration, student accounts, and other university-related business transactions to ensure accuracy and completion of information in accordance with federal and state regulations and university policies and procedures. 3. Processes student payments, issues receipts for payments, and closes and reconciles sessions to ensure transactions are recorded accurately in accordance with ESS and university policies and procedures. 4. Processes student transaction forms for registration, change in course schedules, and partial/complete withdrawals for students and NSU employees, and works with the academic units to resolve registration issues to ensure accuracy of information and to remain in compliance with university policies and procedures. 5. Issues and enters information regarding parking permits to NSU community to ensure the appropriate parking decals are issued. 6. Completes student requests for official transcripts, enrollment verifications, and in-school deferments to ensure optimal customer service is provided. 7. Reviews and organizes documentation collected daily to ensure documents are completed accurately and ready for imaging.

Lead Dispatcher• Obtained and managed new business accounts using company consultative sales process• Developed and supported excellent service to internal and external customers• Coordinated and managed administrative requirements for clients and limousine service• Managed, and scheduled driver scheduling• Provided general data entry and customer service

Managed and supervised students,• Efficiently Managed and supervised students ensuring the were ready for exams• Provided student tutoring sessions assisting in increased overall understanding on chosen study topic• Managed student resource center by coordinating and participating in all administrative activities.