Nabil Sutjipto Email & Phone Number

Vancouver, Bc, Ca

Remote

• Spearheaded engineering projects aligning client budgets with long-term objectives and managing up to 4 concurrent projects.• Cultivated a team-oriented environment, adopting agile methodologies and managing a team of 8 engineers to foster innovation. • Acted as a liaison between clients, engineering teams, and business units, coordinating requirements and proposals to optimize project outcomes.

Greater Bandung

• Configured a Kubernetes cluster on bare-metal servers, deploying over 20 microservices to enhance system scalability and reliability.• Led a team of 8 software engineers in an agile environment, delivering high-quality software updates and features on time.• Transitioned to an automated CI/CD pipeline using Gitlab, achieving a 90% increase in deployment speed and reduction in errors.

Gurgaon, India

• Spearheaded the integration of Machine Learning solutions into customer service platforms using Python, enhancing customer experience intelligence.• Implemented a predictive model in virtual agents using Keras, SageMaker, PyTorch, Gym, and Numpy, focusing on weekly score improvements.• Established a CI/CD pipeline with Jenkins, S3, and SageMaker for deploying an API running the model, targeting continuous enhancement.

Bellevue, Washington, United States

• Devised cost-saving strategies for a customer service platform, leading to several callcenter shutdowns and saving millions in expenses.• Architected a Customer Service platform using Elasticsearch, React, Node.js

Greater Seattle Area

• Led full-stack development of a high-traffic application for customer support using JavaScript frameworks and Java, enhancing userengagement.• Engineered a real-time webchat module with React.js, improving resolution times and streamlining live customer interactions.• Designed an admin dashboard with EmberJs, Spring Boot, and DynamoDB, automating partner onboarding and reducing time to10 minutes.

Greater Seattle Area

• Spearheaded the creation of an ecommerce platform for personalized chocolate discovery, establishing key responsibilities intechnology and strategy.• Developed a dynamic user profiling system integrating sales data, user profiles, and a custom algorithm, reducing churn rate to 5%.• Implemented an automated workflow engine syncing algorithm data with Shopify's POS system and ShipStation, boosting processeffectiveness by 50%.

Bellevue, Wa

Developed solutions aimed to improve development time by removing redundancies- Stubbed application for test automation- Migrated company's docker registry

Seattle

Full-stack engineer building an Admin Account Page using JQuery and REST APIs using C# and MongoDB

Greater Seattle Area

Create and Manage the Statistic and CSSS Department website. Also provide IT support.

Developed solutions to help ease day to day operational issues.- Web application for Inventory Tracking- Custom CSM for website management

Greater Seattle Area

Server-side developer building REST APIs using PHP (Laravel)- Stripe Integration for account subscription and billing.- Mailer integration for automated asycn jobs.

Greater Seattle Area

Troubleshoot and provide assistance for software/hardware problems in-person and via phone. - Collaborated the moving of 13 departments with 150 users while ensuring system access and data integrity.

Teaching Assistant for ITA 342 (SQL, Data Storage Technologies, and Web-Data Integration)

Seattle

- Restructure the Officer positions to give separation of power and a more responsible Executive Board to govern the organization. - Established a campus wide Scholarship that rewards incoming students who share the ideals of the fraternity. - Established an avenue to let businesses invest into the chapter by sponsoring an event or the chapter itself as a whole. - Improved internal academic programs which increases overall chapter GPA. - Improved recruitment process which tripled the amount of members recruited.

Greater Seattle Area

- Redesigned the website using Joomla as the main CMS

Master Of Business Administration - Mba

Bachelor'S Degree, Computer Science

Activities and Societies: Sigma Beta Rho Fraternity Inc., ISAUW, FIUTS