I work with SMBs and start-ups in the B2B SaaS space creating results-driven, well-researched content to scale revenue generating activities.

RevGenius is a group of revenue-generating sales and marketing professionals brought together to learn, share, support, and grow with each other. You can consider us your alt work family!

Creating the processes, content, and copy for a personalized and seamless buyer's experience.

Newly created within this organization, in this role I'm responsible for designing, planning, managing, and optimizing integrated campaigns across multiple channels to generate pipeline. Requiring high degrees of creativity, organization, and adaptability, this provide daily hands on learning experiences and the ability to build processes and ideas from the ground up.

Reporting into the Director of Client Success, this role is responsible for ensuring our clients receive an outstanding experience while they teach and guide our users through the various uses of the Collective[i] platform. We work with our clients to build relationships, learn about their businesses, and drive value based on their defined business objectives.

Promoted following an acquisition, the key function of this role is equipping the sales team with the knowledge, skills and behavior to sell more effectively in this modern era by providing the training, processes, and tools needed to do so. Requiring intense collaboration, my past experiences in different roles within a customer management/sales team continues to be a huge asset in knowing the best ways to communicate and engage to achieve our collective goals.

The Customer Service & Administrative Coordinator role at NetGovern is allabout providing a personal, human touch to all external engagement with a lot ofroom, encouragement and celebration for the creative ways I found to engage withinternal and external stakeholders.

Working with major retailers such as Walmart, Target and Amazon at Dorel gives me indispensable insight on the level of excellence required to compete on a landscape of that size. Handling the chargebacks as well as invoice payment for all those retailers as well as Wayfair, Ebay and others while also providing high level reporting to internal and external stakeholders on a weekly, monthly and ad hoc basis, my role at Dorel is ever-evolving, challenging but always stimulating. Being in the finance department requires a thorough understanding of each retailers individual chargeback and accrual programs to be able to properly validate or dispute the chargebacks that are received by the supplier. The accounts receivable portion of my role has me working with million dollar accounts ensuring invoices are being paid timely and in the correct amount requiring persistent follow ups, detailed understanding of individual customer pricing and working with external and internal stakeholders to ensure that payment flow is occurring as required. One of the most critical pars of the role is providing timely and accurate reports to internal stakeholders regarding sales data and margins to allow management to make key business decisions quicker and with confidence. This is done both through report distribution as well as formal comprehensive presentations of monthly compliance, sales and accrual data to VPs and Directors

As the Client Services Coordinator, this position required the ability to wear many hats and be a reliable subject matter expert on multiple facets of the organization (certification, training, accounting, software licensing) to both internal and external resources. I quickly became that person highlighted by the continuous expansion of my role initiated proactively by myself as well as re-actively by company executives. During this time I was able to hone my skills in MS Office Suite and learn new software platforms such as Microsoft CRM, SharePoint and Google Sheets etc. CaseWare Analytics is one of the fastest-growing Fintech companies and I was able to greatly expand my knowledge of the international financial landscape and learn first hand how software can adapt and grow to reflect the needs of the industry.

As an account project manager at Gilmore, I oversaw the day-to-day operation of assigned accounts confirming client’s contractual service level agreements are not only met but exceeded by all involved parties. I reported directly to the Customer Service Manager and Director of Customer Operations identifying any recurring client issues while ensuring that they are kept up to date on status of accounts, projects and department wide objectives. I would also support my manager in implementing key operational and quality initiatives such as our “Take the Lead” program, a training initiative which focused on ensuring the team had substantial knowledge of all accounts in our pool.It also included liaising with multiple internal and external departments including global partners on new product releases and/or changes to existing client product lines as well as general product/store inquiries.

Overlooking a team that could range from 5 - 10 customer service representatives, this role not only required the working knowledge of the specifics of the accounts that my team was assigned ( approx. 50) but also that established processes related to order management and client communication were being successfully and consistently executed and acting as an escalation point for urgent/time sensitive manners

This was a true problem solver role that required very close order tracking and excellent response times for emerging or emergency problems our customer might have. Relationship building was also key for both internal and external a getting the right shipments to the right people at the right time required real collaborative efforts from multiple stakeholders.

Working here throughout my university education, I was repeatedly able to achieve advancements through consistent demonstration of providing excellent customer service and possessing strong organizational and planning skills.Reporting directly to the CEO, I would provide detailed updates regarding sales targets, invoice payments and general office necessities on a daily basis, ensure that within the Accounts Receivables team, payment callbacks are completed when scheduled and thorough notes provided on a per call basis and efficiently handle and resolve any escalated calls regarding past due invoices while ensuring the highest level of customer satisfaction possible is being met