Nabomani Shashipraba Rupasinghe Email & Phone Number

Colombo, Western Province, Sri Lanka

Queue Monitoring (Maintaining SLA &TAT)Conducting team huddles and share the process updates received from clientsHandling CRM systemEngaging with customers and attending to queriesLeading team in absence of managerAllocating ERP consultants and Software engineers to support clientsFollowing up on the CRM pending queries and resolve matter fast to give best customer experienceBuild strong relationships with the customers by understanding their individual needsmanaging reports and contracts of clients preparing daily/weekly/monthly reports

Germany

Manage appointment scheduling efficiently,provide timely updates, and actively pursue follow-upsGermany Middle Office Operations/Marketing and Securities/Class action/Management calculation/Commission calculation/CRM managment/ Trading and Finance/Leadership skills

Colombo District, Western Province, Sri Lanka

Take ownership of customer issues and follow problems through resolutionsMaintain accurate records and document customer service actions and discussionsAnalyse customer and service data to improve retention and generate new salesMaintain an orderly workflow according to prioritiesBuild strong relationships with clients and improve business

Colombo, Western Province, Sri Lanka

Sri Lanka

part time worked as a crew member during my A/L study stage

Associate'S Degree, Business Administration And Management, General, 3.03

Advanced Diploma In Business Management First year completed

Customer Service Management, 100%

Activities and Societies: KYC /AML/ Customer due diligence

Software Project Management

Activities and Societies: lean six sigma software project management foundation

Project Management

foundation project management

Business Analysis

Activities and Societies: statistics data processing for project management business analysis for project management