Nachiket Shinde Email & Phone Number

Mumbai, MH, IN

Global

As Director Client Solutions, I am Alorica's POC for the biggest Retail / e Commerce giant to plan business development and solutioning, involve in strategic discussions, facilitate solutions design, operational excellence to execute and drive a strong work force of 4000 employees across LATAM and APAC.Core responsibilities include: Expand global business.

Jamaica And India

My main focus was to build CoE for India operations and ensure the implementation of a culture of continuous service improvement. Utilizing my vast career record, I bagged an opportunity to travel to Jamaica as a Consultant in November’20, for mapping turnkey sites by sourcing 12 different sites in Montego Bay and Kingston. For meeting the organizational.

El Salvador

As a Consultant - Site Director, I was in In-charge with the responsibility of establishing and setting up a new call center accountable to drive team performance, managed periodic onsite review and client engagement. I ensured to maintain effective governance, control systems, and compliance requirements of the organization while evaluating and.

USA And EL Salvador

As Director Operations, I led a leadership position with accountability for P&L, business management, client service management for 1500+ FTEs across various verticals and clients. For meeting the organizational goals, I sourced out opportunities for arbitrage costs and increase in revenues. Furthermore, I oversaw monthly financial and SLA reviews with the.

Mumbai Area, India

Under this organization, I orchestrated service delivery for an ecommerce client with a team strength of 500 frontline associates, and led initiatives to drive operational excellence. In addition to this, I led a work transition project for the account, handled metrics to attain the strategic objective, reviewed and established a sturdy performance.

Mumbai

In the capacity of Business Director, I was focused on bringing in process improvements for a Telecom client of 500 FTEs across India and Philippines by considering aspects such as onboarding, quality, customer effort, employee effort, and transforming the relationship from a transaction partnership to a transformational partnership. For meeting these.

Mumbai And Bangalore

Under this assignment, I led the P&L operations of 600+ FTEs for multiple clients and also defined processes for one of the largest domestic telecom accounts. For meeting the organizational goals, I restructured the job services portal line of business in Bangalore, liaised with all functions to align the fundamental process with a focus to support.

Mumbai