Nacim Seoudi Email & Phone Number

Ottawa, Ontario

• Cultivate and maintain strong relationships with key stakeholders across various business units to understand their needs and priorities effectively.• Conduct comprehensive assessments of business requirements and collaborate with stakeholders to translate needs into actionable IT initiatives and solutions that align with organizational goals.• Lead cross-functional teams in the delivery and implementation of IT solutions, ensuring seamless coordination and timely delivery within scope and budget.• Identify and mitigate potential risks and compliance issues related to IT service delivery• Drive continuous improvement initiatives to enhance the efficiency, effectiveness, and agility of IT service delivery processes• Communicate with stakeholders to provide updates, gather feedback, and address concerns in a timely and transparent manner, fostering collaboration and alignment

• Lead and supervise cross-functional IT teams responsible for planning, implementing, integrating, and supporting IT services.• Coordinate comprehensive analyses, implementations, and maintenance of IT services, encompassing processes, procedures, tooling, capacity planning, and project schedules.• Provide technical advice and guidance to senior management, colleagues, and clients, acting as a subject matter expert.• Conduct cost-benefit analyses, generate reports, and develop user manuals for the IT infrastructure, leading to process and procedure improvements.• Represent the IT team in meetings with managers, clients, and technical staff, ensuring alignment on service requirements and resolution of technical issues.• Supervise and provide leadership to support analysts and technicians, fostering their professional development and ensuring a high level of team performance.• Conduct staffing functions, including participation in hiring processes as delegated by the Manager.• Maintain up-to-date knowledge of trends and developments in IT Service Management operations and practices.• Actively contribute to process improvement initiatives and recommend enhancements to existing procedures.• Actively participate in the Performance Management and Appraisal (PMA) process as a supervisor, evaluating and providing feedback on team members' performance.

Ottawa, Ontario, Canada

Foster a culture of productivity and creativity within the team, encouraging team members to share new ideas and solutions Collaborate with other departments to fact find or resolve issues related to Onyx Deliver high quality client service and maintain internal and/or external partnerships Advise managers, colleagues and clients regarding IT issues or incidents and work collectively to find solutions Prepare and deliver presentation to managers and executives Create and Maintain technical documentation related to supported software Ensure IT tickets and incidents are delivered on time according to SLAs Provide technical guidance and expertise to team members Foster an environment of continuous learning and professional development within the team Stay up to date with Emerging technologies

Ottawa, Ontario, Canada

• Manage and keep the Serving Government Service Catalogue website updated• Gather and analyze business requirements for various Statistics Canada collection systems• Collaborate with partners to elaborate functionalities and coordinate their development• Help guide project teams in understanding and implementing new functionalities and processes• Provide input into the prioritization of new functionalities for the collection system• Prepare training materials on new functionalities and present them weekly• Write in depth documentation for new functionalities on confluence;Provide recommendations for the development of functionalities• Verify that completed elaborations meet business requirements.

Ottawa, Canada Area

• Elaborate deployment work plans and operational implementation strategies• Participate in the definition of the resource requirements, priorities, deployment schedules and linkages across projects • Develop the technical approaches within the established release framework.• Conduct consultations and ensure collaboration with clients, the various IT teams, colleagues and other stakeholders• Guide the implementation of new provisioning requests• Manage the Lifecycle projects for all Administration and Political staff• Participate on various committees and work groups) to provide technical expertise• Provide advice on end-user computing technology projects and deployment requirements• Liaise with other teams and stakeholders to fix issues and provide the best service to clients• Maintain relationships with colleagues and clients

Ottawa, Canada Area

• Manage and supervise technical support staff• Prioritized incidents and requests based on their urgency and severity• Managed and handled sensitive situation as well as escalations with professionalism and appropriate business acumen• Exposed business cases and proposed suitable solutions to senior management• Provided in person services to the Speaker, Minister, MPs and other high-profile clients

• Worked with a remote team to keep projects and client support running• Provided support in the House of Commons Call Centre and Data center • Provide day-to-day personalized technical assistance and advice to Members of Parliament, House Officers and House Administration executives• Support clients’ IT requirements from a defined client service area to ensure proximity and individualized service for drop-ins in answering questions, receiving and delivering devices• My duties require me to act as first responder to client requests for IT services and technical assistance• Communicated and demonstrated new technology, survey and identify preferred configurations, monitorimplementation• Implement technical solutions and ensure corrective action by other IT support groups• Conduct follow-up visits with clients

Ottawa, Ontario

- Planned and conducted Business Analysis for a laptop project for 338 Members of the Parliament- Prepared a database of all existing equipment- Configured and installed computers for high profile clients- Conducted meetings to identify evolving business needs and improve client’s work- Communicated with the Members Of Parliament to discuss their hardware needs and provided expert advice on hardware as well as software use- Provided advice to clients in relations to hardware and their use- Configured systems for House of Commons clients and administration personnel - Provided coaching sessions to clients- Prepared inventory, workflow and database reports for management- Implemented new technology solutions for House of Commons staff- Prepared reports outlining technical issues and steps taken to resolve problems

Ottawa, Canada Area

- Gained the ability to communicate technical concepts in a non technical manner- Advise clients how to use information technology in order to meet business objectives or overcome any issues.- Experience in project planning, risk analysis, and project management - Experience in employee supervision - Strong Interpersonal skills- Built strong relationships with clients- Work in partnership with clients to provide support in a local area network and wireless environment including installations, troubleshooting and maintenance, in person, electronically and over the phone.

Ottawa

Master Of Business Administration (M.B.A.)

Economics