Nicole Cohen Email & Phone Number

Santa Clarita, California

Valencia, California

• Delivers exceptional, friendly, and fast service to over 200 guests daily at Japanese-influenced fare restaurant• Memorizes food ingredients and seasonal menu items; knowledgeable of food, wine, and spirit pairings• Partners with 3-5 team members to run multi-course meals to guests• Maintains fast table turnover rate• Proactively addresses guests' service needs, precisely describes menu items and special offerings• Trained in grill safety procedures, proper food handling• Optimizes revenue through course and drink up-selling

Calabasas

• Analyze, update, and maintain trackers for statistics regarding PIF, AGM, UQI, Life, Specialty, Commercial, and NPS using Medallia and Farmers company reports• Design and present Powerpoint decks for quarterly regional corporate meetings• Create innovative monthly enewsletters that contribute to a culture of change, and to update, motivate, and encourage agents • Marketing Lead Generation and Procurement; Supporting the marketing team in daily administrative tasks, lead recruitment campaigns to find quality talent for the district

Orlando, Florida Area

• Delivered daily guest service and facilitated safety of guests in a Fortune 500 company• Engaged in multi-dimensional team; catered to an average of 30,000 guests daily (50,000/day average duringholiday season)• Demonstrated strong problem solving skills and adaptability in both ride and theatre operations, as well asgreeting, aiding, and directing guests to sustain timely guest traffic• Presented to large groups of 100-200 guests for theatre shows

Santa Clarita, California

• Accommodated customers with attentive service to meet requests and assure positive experiences to increase customer return rate• Supervised and coordinated dining room activities to establish timely and quality service for patrons; preserved high table turnover rate• Communicated with kitchen staff, management, serving staff, and customers to ensure dining details were handled properly and guest concerns promptly addressed during high volume dining hours• • • •Administered solid and thorough training to new workers; monitored performance of new hires to ensure job standards were satisfied• Communicated patrons’ orders to kitchen staff, recorded and entered orders into POS systems to facilitate order specifications and billing

Bachelor Of Science In Business Administration- Emphasis In Marketing, Business, Management, Marketing, And Related Support Services

Associate Of Arts And Sciences (A.A.S.)

Activities and Societies: Marketing event planning, SBCC Fashion Show planner, Atkinson Gallery participant