Manager, Marketplaces
Current
Mar 2024 - Present
AeroLeads people directory · profile
Nicholas Castillo Email & Phone Number
Customer Success Leader
at
Rithum
1 work email found
@channeladvisor.com
3 phones found area 252, 866, and 919
LinkedIn matched
4 data sources
Profile completeness 100%
Who is Nicholas Castillo? Overview
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Quick answer
Nicholas Castillo is listed as Customer Success Leader at Rithum, based in Durham, North Carolina, United States. AeroLeads shows a work email signal at channeladvisor.com, phone signal with area code 252, 866, 919, and a matched LinkedIn profile for Nicholas Castillo.
Nicholas Castillo previously worked as Manager, Marketplaces at Rithum and Team Lead, Account Strategy at Rithum. Nicholas Castillo holds Bs, Exercise Physiology from East Carolina University.
Company email context
Email format at Rithum
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{first}.{last}@channeladvisor.com
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AeroLeads found 1 current-domain work email signal for Nicholas Castillo. Compare company email patterns before reaching out.
Profile bio
About Nicholas Castillo
Customer success professional who excels in building client relationships and providing strategic guidance to achieve customer goals. Proficient in breaking down complex technical problems to find sustainable solutions. Strong interpersonal skills with a passion for mentorship and promoting a collaborative environment.
Listed skills include E Commerce, Web Development, Web Applications, Product Management, and 21 others.
Current workplace
Nicholas Castillo's current company
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9 roles · 15 years
Nicholas Castillo work experience
A career timeline built from the work history available for this profile.
Team Lead, Account Strategy
In addition to managing a book of high value clients as a Client Strategy Manager, serve as technical and strategic coach to a cohort of team members in conjunction with developing new hires’ skills to deliver best-in-class service to ChannelAdvisor clients.
Oct 2019 - Mar 2024
Account Strategy Manager
- Managed the onboarding and day to day operations for multiple high profile, Fortune 1000 clients on ChannelAdvisor-supported marketplaces (Amazon, Walmart, eBay, Target, etc).
- Lead cross-organizational teams in concurrent complex implementations and software setup
- Served as product expert for ChannelAdvisor software suite
- Provided industry expert level knowledge for marketplace inner workings and best practices
- Recommended and implemented marketing strategies that increased listing traffic, buy-box wins and conversion
- Coordinated client calls to gather general requirements, review sales data and set strategies to achieve customer goals
Sep 2018 - Oct 2019
Ecommerce Manager
- Oversee all aspects of ThunderWorks e-commerce business including marketing and promotion strategy, merchandise planning, website design and development, and partner relationships.
- Develop and execute sales and marketing strategies for both direct-to-consumer website and 3rd party partners including Amazon and eBay
- Drive merchandising strategy that maximizes revenue and margin, including product portfolio, placement, promotion, cross-selling/up-selling, imagery and copy, etc.
- Create digital marketing strategies to drive traffic and increase conversion, including email, PPC (Adwords and Amazon AMS), SEO, retargeting (Criteo), social media, video, content marketing, affiliates, etc
- Identify potential eCommerce business opportunities; develop and implement initiatives to drive brand awareness, customer acquisition, and positive customer sentiment
- Own eCommerce budget and P&L
Apr 2017 - Sep 2018
Client Strategy Manager - Marketplace Services
- Lead and managed all phases of the client life-cycle on ChannelAdvisor supported marketplaces (eBay, Amazon, Jet, Walmart) including project scope, client requirements, design, implementation, testing, deployment and.
- Lead cross-organizational teams in concurrent complex implementations and software setup
- Served as product expert for ChannelAdvisor software suite
- Provided industry expert level knowledge for marketplace inner workings and best practices
- Recommended and implemented marketing strategies that increased listing traffic, buy-box wins and conversion
- Coordinated client calls to gather general requirements, review sales data and set strategies to achieve customer goals
Nov 2015 - Mar 2017
Marketplace Manager - Omnichannel Ecommerce Sales
- Lead program to expand Lenovo.com into digital marketplaces (eBay, Jet, Sears, Amazon), identifying and evaluating opportunities for growth.
- Developed business cases for potential marketplace partners
- Negotiated complex partner contracts, coming to mutually beneficial agreements
- Coordinated technical integration between marketplaces and internal systems
- Developed marketing strategies and promotional campaigns unique to each marketplace
- Supervised customer support and product enablement teams
Apr 2014 - Sep 2015
Web Sales Manager - North America Outlet
- Managed all sales, marketing and operations for Lenovo Outlet, delivering $53.6M in revenue 2014 FY, a 128% increase over the previous year.
- Planned and executed all pricing, promotion and marketing strategies
- Analyzed traffic and sales data to identify trends and draw insights on performance
- Managed product portfolio and inventory to reduce liability
- Collaborated with extended teams to ensure all aspects of business ran efficiently including Operations, Marketing, Supply Chain, Customer Support and Order Fulfillment
- Defined and managed site enhancement projects including:o Automated “dutch auction” promotion toolo Cart timer and inventory reservationo Accessory and warranty compatibility and configurator
2011 - May 2015
Senior Web Developer
- Designed and developed first Lenovo Outlet website on customized Magento Enterprise platform.
- Produced all graphics and developed all HTML/CSS assets for design changes
- Managed integration projects into Lenovo backend systems
- Customized PHP modules to improve site functionality
- Defined operational processes for product enablement and inventory management
- Won Team Achievement Award for Outlet website transition from Magento to in-house e-commerce platformPrevious Projects:
Jul 2008 - 2011
Web Editor
- Monitored, delegated and performed website update tasks requested by law school staff and faculty.
- Provided technical support and troubleshooting for website and application issues.
- Designed and implemented internal website projects for law school departments.
- Lead project to redesign the home page and assisted in redesign of secondary/tertiary page templates.
Sep 2007 - Jul 2008
2 education records
Nicholas Castillo education
Bs, Exercise Physiology
East Carolina University
Aerospace, Aeronautical And Astronautical Engineering
North Carolina State University
FAQ
Frequently asked questions about Nicholas Castillo
Quick answers generated from the profile data available on this page.
What company does Nicholas Castillo work for?
Nicholas Castillo works for Rithum.
What is Nicholas Castillo's role at Rithum?
Nicholas Castillo is listed as Customer Success Leader at Rithum.
What is Nicholas Castillo's email address?
AeroLeads has found 1 work email signal at @channeladvisor.com for Nicholas Castillo at Rithum.
What is Nicholas Castillo's phone number?
AeroLeads has found 3 phone signal(s) with area code 252, 866, 919 for Nicholas Castillo at Rithum.
Where is Nicholas Castillo based?
Nicholas Castillo is based in Durham, North Carolina, United States while working with Rithum.
What companies has Nicholas Castillo worked for?
Nicholas Castillo has worked for Rithum, Thunderworks Company - Maker Of Thundershirts, Lenovo, and Duke University.
How can I contact Nicholas Castillo?
You can use AeroLeads to view verified contact signals for Nicholas Castillo at Rithum, including work email, phone, and LinkedIn data when available.
What schools did Nicholas Castillo attend?
Nicholas Castillo holds Bs, Exercise Physiology from East Carolina University.
What skills is Nicholas Castillo known for?
Nicholas Castillo is listed with skills including E Commerce, Web Development, Web Applications, Product Management, Web Project Management, Marketing Strategy, Content Management, and Social Media.
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