Nacu Gabriel-Marian Email & Phone Number

Iasi

Iasi

- Provide L2 support to key users via Zendesk.- Process tickets (questions, tasks, bugs, change requests and incidents) logged through Zendesk and perform categorization, prioritization, investigation, customer-facing resolution and ticket closure.- Investigate and extract important data viaMySQL queries.- Test solution proposed, or patches developed by higher level teams to solve incidents on both staging and live environments.- Perform root cause investigations and impact analysis.- Collaborate internally with the appropriate teams to test and configure the solution proposed.- Create knowledge assets and articles in our internal Knowledge Base.- Create data export templates for clients using Twig.- Create business rules and workflows usingSymfony's expression language.- Test created exports, rules and workflow on staging environment.- Searching and fixing bugs on the created codes.- Collaborate with L1 and L2 team to implement the solutions.

Iaşi, România

•Creating and updating product content for the catalogs on the Amazon Websites;• Interacting with retail teams and vendors/manufacturers;•Identifying and correcting catalog errors while ensuring quality and clarity is maintained;•Identifying improvements in the processes;•Handling the day-to-day volumes of the assigned tasks and ensuring that the quality standards are met;•Inform the manager regarding possible process and quality issues and flag any issues from stakeholders. Demonstrating expertise in handling end-to-end processes and related tools in order to achieve business goals;•Training and mentoring other Associates to ensure an effective on-boarding of new team members;• Identifying and correcting catalog errors;• Creating reports regarding work received and work performed;• Handle the day-to-day volumes of the assigned tasks and ensuring that the quality standards are met;• Perform root cause analysis, researching for missing information, finding the main errors and solving them in order to ensure the correct functioning of processes and to enhance team performance in terms of productivity;• Supporting and implementing improvement ideas for the processes within the team and always looking at ways to innovate;•Share knowledge and best practices with the team;• Flag any updates received from stakeholders to the manager, dive deep to find the root cause and propose solutions.• Creating basic automations based on Python.

Iaşi, România

UV Printer (Mimaki) and Laser engrave ( cutting plexiglass, engrave wooden products), producing personalized gifts (zippo type lighters, wine boxes made from wood, clocks, etc.).Perform maintenance of printers Create the layout for printing of product in CorelDraw with requested graphic.Packing the products to final customer.Cutter operator for creating personalized stickers.

Dorohoi, Botoşani, România

Creating real time graphics for customers using Adobe Photoshop and CorelDraw for layouts based on their requirements and needs.Final products - wedding invites, promotional banner, business cards, promotional flyer, creating of e-commerce website based on PrestaShop or OpenCart, and other kinds of websites like portofolio based on html and css.Working on Konica Minolta C3070 printer and bizhub 958 pro.

Dorohoi, Botoşani, România

Agent on the field for one of the biggest companies in the country that sales energy.Specialized on working with legal entities.Able to present an offer, negotiate it and explain to the customer the best package the company offers for their specific needs.Able to maintain a good comunication between the company and customer, ready to answer any of the customer questions in regard to their energy offer, technical issues and many more.Able to work in a team, great comunication skills; able to fix any unexpected issue.

Dorohoi, Botoşani, România

First job,recruited from highschool.Technical repairs of phones, PC, or tablets software and hardware.Maintenance for public institutions, creating backup servers based on Linux CENTOS/DEBIAN, setting up firewall with rules on TCP/UDP.Selling multiple telecom products : cover for the phone, mounting protective layers for the phones.Install and configure CCTV systems.Creating websites based on php-mysql.Able to mantain a good relationship with co-workers and customers throught my time working there