Training staff on quality testing. Understanding customer and client requirements. Developing important product testing and review methods. Maintaining the department's budget and finances. Generating reports for executives and senior-level managers. Assist in the promulgation of firm standards, processes and procedures to help ensure quality audit and accounting work.

Assists Director of Human Resources with preparing annual training budget & maintains hotel training records, statistics and training and development budgets and include in a monthly training report. Designs and implements training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured, and that training is effective. Conducts off job training sessions based on the Hotel Training Needs which include Induction and Orientation, Brand and Service training, Foundation Programmes, Driving Revenue Performance & Building Managers. Analyses company statistics from Guest and Employee surveys, business financial results etc to measure success of training and the job satisfaction levels from ESPS. Provides individual or group instruction to Department Heads and Supervisors to improve the effectiveness of their staff meetings, performance reviews or other training related and people activities. Assists in the selection of Departmental Trainers, then trains and develops them through on-going workshops and monthly meetings. Checks and follows up probation reports of new hire on timely basis.

Build and report on quarterly and annual hiring plans. Create and publish job ads in various portals. Network with potential hires through professional groups on social media and during events. Collaborate with hiring managers to set qualification criteria for future employees. Screen resumes and job applications.

Attend HR office. Reports directly to the Humans Resource Manager. Prepare report for staff housing. Conducts meeting for HR staff. Check the daily agenda. Consult with HR Manager.

Leading the reservation sales team. Putting the strategy. Helping the team members in their workGiving the necessary training for the staff. Working to generate more reservations to the hotel.