- Reservation Management: Proficient in managing reservations, including booking, modifying, and canceling reservations according to customer needs and company policies.- Customer Service: Skilled in providing excellent customer service to ensure customer satisfaction and resolve any issues or concerns effectively.- Sales Techniques: Experienced in using sales techniques to promote and upsell products or services to customers, contributing to increased revenue.- Communication: Strong verbal and written communication skills to effectively interact with customers, colleagues, and management.- Problem-Solving: Ability to quickly and effectively resolve customer issues and adapt to unexpected situations in a busy and dynamic work environment.- Software Proficiency: Familiar with reservation systems and proficient in using relevant software and tools to perform job responsibilities efficiently.- Multitasking: Proven ability to handle multiple tasks simultaneously while maintaining attention to detail and accuracy.

worked for 6 months as a ticket and back office agent