 Set targets for all other team members to meet up with Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to Understand all organization’s products, services, procedures, and guidelines and communicate the same to all team members Prepare forecasts and budgets for the call center Monitor all calls to ensure that due procedures and quality standards are strictly adhered to Facilitate and organize training sessions for all agents and participate in the recruitment of new call center agents Recommend and purchase gadgets to enhance job performance at the call center Conduct regular reviews of all call center agents performance and organize training sessions for underperformers Submit regular reports to management and seek new ideas and strategies to improve performance at the center Keep up with trends and happenings in the industry and ensure adherence to industry standards Ensure that clients are kept happy and satisfied at all times by providing prompt responses and solutions to their challenging at all times Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.

 Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets

 Review Produced legal documents such as wills and contracts. Obtain signatures from attorneys for legal documents. Transcribe legal documents and phone conversations. Produce legal documents, including contracts and real estate closing statements. Supervise and monitor the work of secretarial, clerical, and administrative staff. Liaising with staff, suppliers, and clients Attending meetings with senior managers Preparing letters, presentations, and reports  overseeing the day-to-day operations of the office Interviewing potential job candidates maintaining meeting schedules and writing or reviewing contracts. supervise employees

 interacting with customers on behalf of the organization Provide information about products and services, take orders, respond to customer complaints and process returns. Work as part of a team to ensure offering world-class Customer Service at all times Communicate positively with all involved parties to facilitate a customer's reception of the expected distinguished service. Accuracy in handling all assigned tasks.