Lead the TQM function at the MoD Center of Excellence.Develop a detailed plan that outlines how quality assurance and quality control activities will be carried out.Incorporate a set of standards, modeled after the respected Gold standards, into future procurement contracts to define the expected quality level for each project.Maintain a robust infrastructure that has effectively passed all quality assurance and quality control evaluations.Verify the reliability of an ERP solution that has successfully completed its quality assurance and quality control assessments.Create a strategic document that outlines the comprehensive testing strategy for the program.Implement testing procedures using the available automated testing tools.

Define the scope and objectives of the total quality management team. Establish the organizational structure and governance model.Review and ensure compliance with relevant regulations and standards.Develop a matrix for evaluating proposals and projects.Validate the capabilities and offerings of potential vendors.Participate in the selection and onboarding of key personnel.Develop and implement processes for knowledge sharing and best practices.Create a strategy for continuous improvement and a quality approach within the center of excellence.Collaborate with stakeholders to ensure alignment with overall business goals.

* Drove the process with lead architect, developers, business analysts, and company executives in order to determine software's technical direction, system design and implementation plan• Manage day-to-day activities of software team to ensure each project remains on schedule and on budget• Create, maintain and track project plans and schedules, cost estimates, and problem logs throughout life of project• Documented user stories and product specifications to optimise customer journeys.• Drove improvements through beta trials and product testing.• Managed benchmarks, product demonstrations and testimonials for performance evaluation.

Responsible for testing and coordinating code releases across domains, focusing on seamless integration and transparent communication. Collaboration and holistic approaches drive innovation and growth within the organization.

Define and assess errors in ERP and HIS systemsInnovatively troubleshoot for solutionsWork closely with developers to understand new softwareProvide reviews and feedback for the user experience. Train end usersConduct a 3-month software stability support phase.Maintain all PSMMC softwareSet up an error log trackerSupervise software bids.Collect user experience dataContribute to the Cerner Project Team for data sampling and system localization.

Develop an Enterprise Resource Planning (ERP) system.Establish and operate an e-recruitment system.Provide training for the payroll section on using Microsoft Office.Establish a hierarchy for GRP (government resource planning) following Saudi Council JCI standards.Analyze and update the HR database.

responsible to handle a high volume of inbound customer calls to service them with quality and resolve billing inquiries, explain products and services, trouble shoot service equipment issues.