• Project Management • Offering technical support to schools, addressing, and escalating technical issues to the appropriate teams when necessary.• Proactively communicating with clients to follow up on unresolved issues and effectively resolve any complaints.• Creating a service activation plan to ensure clients are aware of and utilizing the services included in their package.• Conducting meetings to review the service activation plan and fulfillment of service level agreements.• Participating in software development meetings to enhance service delivery for our clients.• Analyzing each client's usage and presenting the findings to them.

Developing a Content CalendarConducting In-depth Analysis for Crafting Buyer PersonasCrafting Content as a Content CreatorProficient in Copywriting and Content Creation

• Facilitated the onboarding process for new clients and employees, ensuring a seamless introduction to our product.• Produced daily reports detailing team tasks and performance metrics.• Effectively managed and resolved client complaints and inquiries through email correspondence.• Addressed technical issues efficiently by utilizing a structured ticketing system, the “Help Desk.”• Systematically gathered client feedback on our products through multiple communication channels.• Cultivated an in-depth understanding of our product and services to provide knowledgeable guidance and resolve client inquiries.• Adhered to established company policies and procedures to uphold consistency and maintain a high standard of customer service quality.

Onboarding new clients , delivering great customer experience in both B2C department , banking and e-commerce, and C2C department ,also connecting customer's requirements to the correct department

Worked in DU account, delivering the best customer service while answering customers inquires through inbound calls

Delivering the best customer experience by serving customers inquires , from billing , subscription modifications and technical support