Project Life Cycle | Strategic Planning & Execution | Digital Transformation | Solution Management | Client Services | Change Requests | ICT ProjectsSpearheaded special project accounts, ensuring end-to-end delivery of all ICT projects. Oversaw digital transformation initiatives within the Environmental and Health sectors. Acted as the Point Person and Client Representative, serving as the liaison between solution providers and clients to implement software solutions and resolve conflicts. Created and followed up on project timeframes, plans, and deliverables. Responsible for tracking the scope, cost, and time of all assigned projects, while maintaining comprehensive documentation.• Managed clients’ expectations across all project phases, ensuring their requirements were met as per the agreed scope, and created change requests accordingly.• Participated in all senior and executive meetings, ensuring alignment of objectives and goals between all parties.• Closely monitored and followed up with partners on project timelines, ensuring accountability for any delays and resolving conflicts when necessary.

Project Management | Project Design & Implementation | Stakeholder Communication | Documentation | Risk Management | Knowledge Transfer Managed a Waste Management project for Oman Environmental Services Holding Company (be’ah). Facilitated smooth coordination between the main client and the Implementation team on project design and implementation. Liaised with all stakeholders on required information ensuring compliance with project standards. Ensured accurate project documentation at all times. Assessed project risks and devised mitigation plans accordingly. Arranged and attended meetings with stakeholders and briefed them on project status/progress. Communicated adjusted project plans in case of any changes to all parties.• Designed and built a centralized control center to track and monitor all waste management activities across the Sultanate.• Meticulously addressed clients’ needs to the Implementation team for proper knowledge transfer and execution.• Increased project efficiency and optimization by suggesting recommendations.

Business Support | Team Leadership | Sales Accounts | MIS Reports | Employee Management | Stakeholder Management | CRM Implementation | Client LiaisonOrchestrated sales accounts and set the company’s strategic plans. Managed actual expenses and prepared quarterly reports for project expenses. Handled activities of ~10 employees from different cross-functional departments. Prepared and shared monthly progress and analysis reports with stakeholders on different project milestones and monthly operational reports.• Followed-up on implementation of the CRM ensuring a proper workflow.• Chaired monthly meetings with employees ensuring proper deliverables and commitment to deadlines.• Liaised with clients on quality of services provided ensuring proper follow-up.

Operational Efficiency | Root-Cause Analysis | Central Control Room | Workflow Improvement | Mobile App Deployment | Project ManagementCentral Control Room: Set up and optimized a Central Control Room for remote monitoring of Averda projects, ensuring real-time data integration and process efficiency.Job Automation Mobile App: Managed the development of a mobile app to automate job tasks and track operations in real time, with a successful pilot launch in Al-Ain, UAE and plans for broader implementation.

- Coordinating academic programs with the instructors and teachers, to be delivered to the students- Organizing non-academic activities and workshops as requested by the management- Managing and monitoring the delivery timeline schedule for Science and English subjects for all grades and levels

- Covering the whole process of cement production starting from raw materials to packaging- Working on a project for the whole process optimization - Applying different chemical tests for product and raw materials in the laboratory- Ensuring that Iso-procedures are being well implemented and followed

- Responsible for data entry and filing- Assisting the manager in various day-to day duties- Auditing AUBMC doctors' payments while working with Health Insurance Department

- Librarian at the Science and Mathematics Educational Center (SMEC) at AUB- Part of Work-study program- Assisting undergraduate students in finding references for their articles- Assisting Masters students in finding references for their theses