• Advise group fare/quotation to Travel agency or direct passenger with group booking T&C• Perform group bookings in accordance with the SOP which the agent agrees with the AirAsia T&C and the normal fare proposed. Process payment applies for Group Desk.• Reserve seats with System fare or on Special fare as approval from the Route Revenue Department.• Coordinate with the Sales and Distribution Department - Thai AirAsia Co., Ltd. and Group Desk AirAsia Berhad (Malaysia).

• Handle complaints that are escalated by guests to the Top Management and case received from respective countries' s authorities.• Proactively respond to the complaint case received.• Manage Major risk complaint from all channels (including Live Chat Letter , Email , Walkin Guest and Web)• Analyse the escalated case from the team.

• Handles pre and post booking inquiries from agencies, government, corporate, groups and regulators (offline channels)• Creates bookings from voucher and sponsorship awards• Manages SSR Add-ons from all offline channels• Manages refund requests and routes to refund team• Assist on creation of ISR - Internal Service Request on reported booking system problem• Handles voicemail cases• Manages complaints, compliments, and feedbacks

• Resolve all customer enquiries and complaints in a timely and effective manner whilst upholding the company's image using the CRM, Live Chat, systems also Walk-in guest.• Escalate complaints to the relevant departments to improve business processes.• Able to handle other channels of complaints like consumer organizations, ministries and social media.• Service recovery - satisfying guest with professional and empathetic service.• Continuously strive to develop and maintain guest rapport and satisfaction.• Manage individual performance and able to generate own performance report.• Always keep abreast on company's operational issues and the airline industry trends.

• Junior Lounge Supervisor of Oman Air Bangkok station operated by Bangkok Air Catering Co.,Ltd.• Resolve customer complaints or any comment regarding service• Control inventories of food, equipment, in-flight items, local items and report shortage to lounge officer acknowledge by monthly• Record production, operation and personal data on specified from Develop equipment maintenance schedule and arrange for repairs.• Generate a summary actual lounge access / Sindbad Frequent Flyer Program entitled record / BKK daily report at the end of day os shift and sending to Airport service manager, superior at main station of Oman airlines in Muscat• Follow up any update or revision airline information and procedure to sharing with other staff

An airling lounge attendant is to show first class and business class passenger info airline lounge and provide them with soft drink and hot meal ready to serve and other service. The lounge attendant also provides information on ticket, eservation and other airline facilities.

• To handle all onward Accor Group , check incoming letter (Email) , telexes and faxes that distribute to whom it may concern within Reservation Department• To handle any request for amenities or transport promptly and accurately. Update guest history record, travel agency or company record and account receivable record on regular basis and handle the reservation correspondence accurately and neatly by phone