Nada Saleh Email and Phone Number
Accomplished Logistics Professional with a robust background in global logistics, freight management, carrier negotiation, route optimization, and third-party logistics (3PL) management. My expertise ensures the seamless operation of logistics processes, particularly in customs clearance, leveraging advanced logistics software for optimal warehouse and transportation management.Consistently demonstrating operational excellence, I focus on enhancing distribution and order fulfillment processes while excelling in vendor relations, inventory control, cost reduction, and unwavering commitment to safety compliance. My experience spans the intricacies of cross-docking, risk management, reverse logistics, and fostering a culture of continuous improvement.Possessing proven leadership skills, I excel in guiding teams, aligning with performance metrics, and ensuring vigilant financial oversight. My strategic planning acumen, coupled with procurement knowledge, effective stakeholder communication, and readiness for emergency management, positions me to stay ahead of market trends.My abilities extend to recruitment, conflict resolution, forecasting, vendor negotiations, customs compliance, order processing, and comprehensive supply chain management. Rooted in a dedication to process optimization, meticulous reporting, and thorough analysis, this amalgamation of skills and experiences equips me to navigate the multifaceted world of logistics effectively. I am poised to contribute to an organization's success through strategic logistics management and operational efficiency.All of those opportunities enriched my field of expertise in:- Customer Satisfaction- Operations Management- Logistics Management- Freight Management- Warehouse Management- Customer Relationship Management (CRM)- Supply Chain Management- Customer Retention- Customer Experience- Customer Service Management- Sales ManagementIt's going to be my absolute honor to provide my services to you. I'm a very professional individual who is eager to give 100% of my energy and concentration and give you all my knowledge to give you high-quality services, I will always try my best to exceed expectations no matter what.Nada Magdi Mahmoudnmagdy88@gmail.com
Smash Global Logistics
View- Website:
- smashlogistics.com
- Employees:
- 14
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Customer Service And Operational ManagerSmash Global Logistics Jun 2020 - PresentCairo, EgyptHighlighted Achievements:• Spearheaded and established the Department of Customs Clearance, streamlining import/export processes and contributing to the company's operational efficiency.• Elevated customer satisfaction metrics through proactive measures, resulting in improved customer retention rates and a strengthened client base.• Expanded operational scope by introducing logistics services for both suppliers and consignees, positioning the company as a comprehensive logistics solutions provider.• Demonstrated fiscal acumen, leading to significant revenue growth in 2021 and 2022, highlighting the effectiveness of implemented strategies and business growth initiatives.Value-Added Results:• Oversee import and export activities, ensuring seamless air and ocean shipments, including the management of customs clearance processes for international border transitions.• Conduct astute negotiations with agents and shipping lines to secure favorable charges, contributing to the company's financial success.• Manage various necessary documents, such as airway bills (AWB), bills of lading (BL), Certificates of Origin (CO), and insurance certificates.• Utilize cutting-edge logistics systems like the MTS system to prepare ACID on behalf of clients, ensuring data accuracy and timely processing.• Leverage proficiency in the Cargox platform to assist suppliers, especially exporters to Egypt, with registration and verification processes, guiding them through seamless documentation upload.• Oversee the entire logistics process from order acceptance to delivery, ensuring a smooth, timely, and efficient flow of operations.• Identify and rectify operational inefficiencies, ensuring compliance with industry standards, safety regulations, and company policies.• Establish and maintain relationships with vendors, transportation providers, and other partners to facilitate seamless logistics operations.
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Senior Customer Service And Quality Assurance | Freight Forwarder Operation3A International Freight Forwarding Jan 2010 - May 2020Highlighted Achievements:• Played a pivotal role in the onboarding process by actively participating in the team responsible for training and equipping new employees in both the customer service and operations departments, leading to improved team integration and operational efficiency.• Started as an executive and then got promoted.Value-Added Results:• Cultivate and maintain robust relationships with clients, addressing their concerns promptly, and ensuring their satisfaction and loyalty while overseeing the comprehensive customer service process to guarantee timely and accurate delivery of freight forwarding services.• Establish, monitor, and update quality assurance standards and protocols, benchmarking them against industry best practices and using client feedback to continuously refine and improve service quality.• Lead and develop the customer service team (12 employees and three executives), providing coaching and training, ensuring they consistently deliver superior service and exceed customer expectations.• Design and analyze performance metrics for both customer service and quality assurance, utilizing insights from these metrics to drive process improvements and enhance overall efficiency.• Ensure full compliance with international, domestic, and internal company regulations regarding freight forwarding, acting swiftly as the primary escalation point for any client-related challenges or concerns.• Foster collaboration between the customer service, operations, sales, and logistics departments to synchronize strategies and goals, ensuring seamless alignment with the broader organizational objectives.• Stay at the forefront of industry trends in freight forwarding and customer service, adopting innovative practices and technologies, such as advanced CRM tools and tracking systems, to maintain a competitive edge and enhance client experiences. -
Administrative CoordinatorSilicon 21 Nits Sep 2009 - Nov 2009Value-Added Results:• Oversee day-to-day administrative operations to ensure smooth office functioning.• Maintain office supplies and equipment, and coordinate necessary repairs or replacements.• Manage incoming and outgoing communications, including emails, phone calls, and mail. • Draft, edit, and proofread documents, reports, and presentations as needed. • Schedule and coordinate meetings, appointments, and travel arrangements for team members.• Prepare meeting agendas, take minutes, and distribute relevant documentation.• Maintain organized and up-to-date records, databases, and filing systems.• Manage confidential information with discretion and professionalism.• Assist in organizing company events, conferences, and team-building activities.• Coordinate logistics, invitations, and necessary arrangements for successful events.• Provide administrative support to executives and team members as required.• Assist in the preparation of reports, presentations, and other business documents.• Liaise with internal teams and external stakeholders for effective communication.• Foster a positive and collaborative work environment.• Address and resolve administrative issues promptly and efficiently.• Propose and implement improvements to enhance overall office efficiency. • Ensure compliance with company policies, procedures, and relevant regulations. • Implement and maintain a high standard of professionalism within the office. • Identify opportunities for process improvements and contribute to enhancing office workflows. • Stay updated on industry best practices and administrative trends.
Nada Saleh Education Details
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Accounting And Finance
Frequently Asked Questions about Nada Saleh
What company does Nada Saleh work for?
Nada Saleh works for Smash Global Logistics
What is Nada Saleh's role at the current company?
Nada Saleh's current role is Customer Service & Operations Manager | Freight Management | Carrier Negotiation | Route Optimization | Third-party Logistics (3PL) | Customs Clearance | OperationalEfficiency | Logistics Software | Warehouse Management.
What schools did Nada Saleh attend?
Nada Saleh attended Ain Shams University.
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