Role Purpose:The Customer Project Manager has a critical role in leading customer-facing projects for Vodafone's UK Business technology solutions Customers. • Responsible for managing multi-party teams and typically oversee IT solutions that aim to transform customer’s operations. • The role entails reporting to the Agile Portfolio Lead or working within a program reporting to the Program Manager with a delivery structure.• Has day-to-day accountability for a project team supporting and leading enterprise customer delivery. • Responsible for setting and following governance controls for the project and ensuring alignment with corporate, customer, and local standards. • Focus on assurance and gate reviews, defining project costs, operational budgets, staffing requirements, project resources, and project risk and change strategy.• Accountable for ensuring that all interrelated projects, dependencies, assumptions, and risks are identified, stakeholder buy-in is achieved, stage plans created, managed, and reported throughout the project's lifecycle. • Focus on alignment to Time, Cost, and Quality and ensure that all projects adhere to mandated Vodafone best practice methodology and processes. • Engage with and seek improvements to processes and provide leadership and contribution to all Vodafone process and methodology discussions/workshops that affect project management.• Responsible for the acceptance into live service, mitigating the impact of risk to both customers and Vodafone's operational business.Key accountabilities and decision ownership for the role include:1. Vision, Planning, and Control2. Organization and Leadership3. Quality Assurance and Reporting4. Risk, Issue and Change Management

ROLE PURPOSE:In charge of transitioning of new customers and solutions into business as usual. To manage tailor-cut implementation models and solutions in an efficient manner, taking part in shaping them. To manage billing services for VGE’s largest customers. To be involved in activities as onboarding of new customers and solutions into BAU.Key accountabilities and decision ownership:• In charge of new projects kick off, initiation, planning, execution, and handover processes.• Updates stakeholders of the project progress status.• Runs projects for the implementation of new system capabilities, new processes, new billing entities• Act as a backup for Demand Management Specialist for Mobility Billing – including all the responsibilities• Ensures compliance of contractual billing terms.• Act as a SPOC for the customer and coordinates the migration of very high profile VGE customers• Liaises with Local Markets and coordinates the migration activities. Organizes regular calls with Local Markets to discuss on-boarding issues, capacity and priorities.• Is involved in transition of new customers and solutions into business as usual.• Is involved in implementation and gathering of requirements for new products.• Follows up contractual investments and incentives offered to the customer.• Initiates tariff mappings, identifies and investigates special requirements, builds processes to enable billing based on these requirements.• Performs customer profile analysis & tariff mapping.• Configures the accounts and tariffs on the billing system.• Manages implementation related services for several accounts.• Resolves billing related queries until the customer is BAU.• Implements new customers onto billing in accordance with product specifications.

•Responsible for VCS Region Fixed-line Managed 3 Key Customers (01-Dec-2019 till 30-Nov-2022)-Quality Inductions (12-April-2021 till 31-Dec-2022)•Initiated to work on our new KPI Quality score sheet to help in cascading, explaining tips & tricks, and creating guidance for billing Analysts so they can achieve high quality scores, and improve their performance.•Conducted induction sessions for Fixed-line, Mobility, Helpdesk & IOT teams.-Handling unmanaged customers Complex & Escalation cases:•28-Jan-2021 till 30-Nov-2022 Handled new unmanaged customer moving from UK to VGE; responsible for billing with Account & Project Team to transform the customer account from Transition stage to Billing stage, dealing with Service, Delivery, Commercial, Finance managers on weekly bases besides to our external stakeholders. Created Inventory Report to be used as a guidance for the internal & external Stakeholders to be able to recognize their services in billing against their Rate Card.•30-July-2020 till 31-Jan-2022 Handled urgent Suppression, Credit & Rebill cases.•03-July-2020 till 23-Oct-2020 Handled urgent DIQ cases -SME ‘’Subject Mater Expert’’ (01-Nov-2020 till 30-Nov-2022)•One of the SMEs for the Detectives Team, who are responsible for audit & tracking orders & billing to improve the process and decrease Credit & Rebills due to billing errors.•Providing support and coaching for all my colleagues in all regions for complex Fixed-line queries, after the upskilling.•Handling urgent DIQ, Suppression, Credit & Rebill cases for the unmanaged customers with several BRMs in all regions.-Technical Training for existing Billing Analysts & new comers:•01-Feb-2020 to 30-Nov-2022 training to Billing Relationship Anaylst Teams.•17-Aug-2020 Did TNS ‘’Training Need Analysis’’ & handled session with Billing Activations Team.•15-Aug-2020 Technical training to Billing Operations Helpdesk Team.

Tasks & Responsibilities:• In VPS team internal & external delegate handling BAU with RTM• VPS credentials Spoke in alignment with SMC• VPS SME & Knowledge spoke in alignment with VPS Partner Care in UK, and the On-Site team.• VPS on loan Quality Analyst; monitoring calls, coaching agents, and observing the calls to analyze success & failure reasons and report it to our TM, Quality Coach, and The Onsite team.

Tasks & Responsibilities: • Handle, resolve, support, and answer small business customers' quires.• Team leakage spoke for auditing and authorizing our SMB leakage under the supervision of two task heads.• Floorwalker "an on-loan opportunity" for December 2017 month, to support the team leader in handling the new patch, enriching their knowledge; to be ready for login without support, and be on track after the transition period.• Knowledge spoke in my team for the new packs and delivering summaries via email for all SMB advisors.• Assigned to work with Quality team for NPS & CRI analysis in different occasions in SMB & VPS queue. • In SMB was TM delegate in different occasions to manage and authorize everything during the login day, aligning with the external TM delegate.

The Job Description of the Group representative:1- Represent his/her group, and deliver their voice for any complaints and/or suggestions to the Students' Council. 2- Ensure that his/her group is aware of any announcement from FCES's administration or FCES Students' Council. 3- Ensure that all the Academic materials are posted on his/her group. 4- Coordinate between students and professors. 5- Inform the students with any changes/updates.(e.g. schedules of lectures or the Buses). 6- Deliver a weekly report to his/her head which includes: - The problems that were faced by the group. - The academic progress of the group. 7- Do their best to solve their colleagues' problems.

Mentorship Program at Microsoft by Masr Ta3mal