• IT Hardware and Software Project Implementations to meet the latest IT infrastructure and security standards.• Supervising IT teams in different outlets and branches.• Providing complete IT software and hardware support for head office and 15+ branches worldwide.• Installation / Managing Windows Servers and computers, Active Directory users and computers, DHCP server, DNS, File Server, File sharing and permissions, Group Policies • Virtualization using Windows Hyper-V, Virtual Box, and VMware.• Installation / Managing network devices like network printers, WIFI routers and access points.• Installation and Configuration of new software applications, ERP and POS applications (Micros Simphony, EMC, Purchase Software, and others). Configuration of Micros POS system from EMC at Enterprise, Property, Revenue center Level (Enterprise Management Console).• Installation and Configuration of user computers, VPN software, POS systems, thermal check printers, network KOT printers. Remote Support using TeamViewer, Any desk.• Handling all the IT helpdesk ticket and resolving as per the priority (Jira/Email/Calls/Messages)• Email Management using Office 365, cPanel and End users Email Configuration.• Enrollment of Users to biometric attendance machine and support for CCTV. • Coordinate with Suppliers for AMC for period support and maintenance.• Implemented Oracle Micros Simphony POS Software in 10 outlets• End User Training for new technologies and support for Windows PC, Mac OS , Android, Apple and other devices.

• Taking company to the next level with the implementation of new hardware and software (Project Management).• Supervising IT teams in different outlets and branches.• Providing complete IT software and hardware support for head office and 10+ branches• Installation / Managing Windows Servers and computers, Active Directory users and computers, DHCP server, DNS, File Server, File sharing and permissions, Group Policies • Virtualization using Windows Hyper-V, Virtual Box, and VMware.• Installation / Managing network devices like network printers, WIFI routers and access points.• Installation and Configuration of new software applications, ERP and POS applications (Micros Simphony, EMC, Purchase Software, and others). Configuration of Micros POS system from EMC at Enterprise, Property, Revenue center Level (Enterprise Management Console).• Installation and Configuration of user computers, VPN software, POS systems, thermal check printers, network KOT printers. Remote Support using TeamViewer, Any desk.• Handling all the IT helpdesk ticket and resolving as per the priority (Jira/Email/Calls/Messages)• Email Management using Office 365, cPanel and End users Email Configuration.• Enrollment of Users to biometric attendance machine and support for CCTV.• Coordinate with Suppliers for AMC for period support and maintenance.• Preparing management reports from various software applications.• Software development using VB.net / MSSQL server (Purchase/HR Software)• Customer Loyalty App UI/UX Design, Admin Panel Design, iPad Venue app design, Process Design and Project Management, Loyalty App integration design with Micros.• Implemented Oracle Micros Simphony POS Software in 10 outlets, Cloud Biometric Attendance System, GPS Vehicle Tracking system.• End User Training for new technologies and support for Windows PC, Mac OS , Android, Apple and other devices.

• IT Administration and support to windows and Mac computer / Android and Apple devices• Network Support and Windows Server Administration and support.• Installation/Configuration/Administration of Windows Server 2008, 2012 Including Active Directory, DNS, DHCP, File and Folder Permissions, GPOs, OUs and more. • Automation using Python, VBA, VB.net, Google scripting• Desktop programming using VB.net, SQL Server, Azure, and more• Analyzing the data into actionable insights predicting and modeling future outcomes.• Identifying patterns and trends in data sets using advanced Excel, Tableau• Data contains contact and trip information from Genesys Call Center software, Zendesk ticketing tool, Telegram and more tools.• Defining new data collection and analysis processes• Collecting data from different sources like SQL Server, ReDash, Hive, Excel and making various Business Reports• Working alongside teams within the business or the management team to establish business needs

Implementation and Support of HP DL360, Windows Server 2012• Installation / Managing Windows Servers and computers, Active Directory users and computers,DHCP server, DNS, File Server, File sharing and permissions, Group Policies. Also support for Maccomputers, Android, Apple devices.• Installation / Managing network devices like network printers, WIFI routers and access points.• Developing ERP Software using VB.net, Excel VBA macros with SQL database.• Graphic designing using Photoshop and Maintaining Company LinkedIn page.• Conducting Soft skill training for the employees.• Developed and maintaining website using Wix web tool.

• A very good communication skills and Team work. • Extensive experience in Microsoft Office products like Excel, Word, PowerPoint.• Website and Web application administration.• Installation, Troubleshooting windows OS, Application software, Device driver in Windows Client Environment including connecting to domain controller, outlook configuration, mapping shared network folders (Onsite and remotely using team viewer and Ammyy).• Installing and managing network devices including switches, modem, router, wireless adapters, network printers, firewall, Avaya IP Telephone system (DHCP, LAN, WAN, DNS).• Windows server 2008 administration including creation of users, Operational unit in Active directory, creating group policies, creating folders and permissions etc. • Data backup using WD Smart ware.• VBA macro programming and VB 6.0 for Microsoft office product automation (Microsoft Excel) with Microsoft SQL database. • IT purchases and Inventory management of desktop computers, laptops, network devices, software, mobile phones, sim cards (Du and Etisalat) including visiting Etisalat and Du offices for business requirements.• Photography, photo/video editing, creating banners/posters using Photoshop/Sony Vegas Pro for website uploads and social networking.• Microsoft Office 365 email exchange management including adding new domains to office 365, purchasing and creating new users, mail flow management. • Administration of VMware virtualization environment using VMware client application.

• Sales, Technical and Customer Support• Stock Management• Creating purchase order• Client Relationship at outlet

• Worked in various process like Boeing, Yahoo SEO• Developing software application (VB, Excel macro, MS Access Database)